Crash Champions #0652 Twinsburg
In operation 26 years, 5 years at this location.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Michelle was amazing throughout this entire process. She remained in contact with me and kept me informed every step of the way. When unforeseen repairs were required (the damage was not seen at the time of the initial estimate) she contacted me and did everything she could to have the repairs covered at no cost to me. She truly is an asset to the Crash Champions team! in addition to the customer service aspect, I got my "Lady" (that's my car's name 😆) back and she looks amazing! I'm extremely pleased and would recommend CC with a 10 out of 10!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Car was finished by due date
Likely to Recommend - 4.0/5.0
Repair Quality - 3.0/5.0 -
It was discussed with the assessment team at the time that we brought the car in and it was documented that the rear bump unrelated to the accident was to be fixed separately and paid for out of pocket. This was completely missed and now the car must return for additional work. This is a complete waste of my time.
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
car looks new
Customer Service - 5.0/5.0 -
complete details of work done provided, customer interaction was professional
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 2.0/5.0 -
The "new" front bumper that was put on is coming off. Just 24 hours after getting the car back.
Customer Service - 3.0/5.0 -
We were scheduled out a month before we could drop the car off to get repaired because the shop was overbooked. Wrong parts were ordered and it then delayed us getting the car back.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The office / business seams to be trying to do more work than which is possible with the staff.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
It seems there is more work than the crew can handle. Need more people.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am now waiting on Subaru to run diagnostics on my car to find out why the eyesight system had a problem
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.5/5.0
Repair Quality - 1.5/5.0 -
Took way longer than stated to receive the parts. I pre-paid and needed to call them in order for them to remember there was an issue and needed to reorder. They only quoted the bottum bumper than when I dropped off the car they called to tell me they should have added the top bumper to the quote.
Customer Service - 1.5/5.0 -
See first question
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0 -
I wouldn’t wish this on anybody
Repair Quality - 4.0/5.0 -
I’m missing my back floor mats and there’s two dents I keep seeing. Other than that I am amazed this is even possible after the worst hail storm I’ve ever seen.
Customer Service - 4.0/5.0 -
Received nothing but kindness from the team
Likely to Recommend - 1.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 1.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
No communication from you unless I called. Sloppy work on the car. Passenger side backdoor got a dent from another car door while in your possession. No front end alignment was done so cars alignment is bad. Had my car for longer than necessary got a text my vehicle was at the half way mark but my vehicle had not even been worked on yet. Just overall a really bad experience and Would never go there again.
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Great customer service and communication, although the repair took a long time- over 30 days which was difficult.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They did an amazing job on the car and the communication was excellent.