Crash Champions #0652 Twinsburg
In operation 26 years, 5 years at this location.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Great customer service and communication, although the repair took a long time- over 30 days which was difficult.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They did an amazing job on the car and the communication was excellent.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
We are extremely satisfied with Crash Champions. I would absolutely use them again. Also, I would refer them to friends and family with total confidence.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional and helpful.
Customer Service - 5.0/5.0 -
Easy to work with Crash Champions customer service.
Returned Clean
Likely to Recommend - 3.0/5.0 -
My understanding is that this was a bad time to need a car repaired and that all places were busy due to recent hail damage.
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0 -
There was a change in staff after my car was there, which pushed back everything on my car. The person I worked with after (Josh) was good, though. However, there was a day when I was told my car would be ready. I called that morning to confirm and Josh wasn't there. The person I spoke with said it would be ready. I asked if anything came up to give me a call. I didn't receive a call, so I worked with others to get a ride to pick up my car only to find out they were still waiting on two parts. That was inconvenient.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great communication. Fabulous work
Customer Service - 5.0/5.0 -
Friendly, professional and efficient
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Michelle and the technicians went above and beyond to help me prepare my son’s vehicle for sale. It sold, and beyond happy with my experience, communication, price and friendliness!
Customer Service - 5.0/5.0 -
We went to Northfield Collision and your people are beyond more welcoming and helpful, even with recommendations, than Northfield. All the cars in our family, should we ever need it, will be serviced by Crash Champions.
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 4.0/5.0 -
Not happy that I was inconvenience when there was a part left off the car and somehow lost. I had to wait for the part to be ordered and sent. Days later I had to return to the shop for it to be put on and it was glued on crooked!!
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Crash Champions has great service.
Customer Service - 5.0/5.0 -
Customer service is impeccable. They kept me in the loop with repairs to my car.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.0/5.0
Repair Quality - 2.0/5.0 -
Gaps are unacceptable on all mating areas
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0 -
Both of my daughters and several friends have used this location based off of my recommendations.
Repair Quality - 5.0/5.0 -
I have used Crash Champions Twinsburg on numerous occasions since they opened. They have always been a pleasure to work with. Both my vehicle and my wife's vehicle were damaged by hail. They repaired both vehicles extremely fast and did a fantastic job!!! It is a pleasure to work with a company who has great employees who stand by their word. Honesty is definitely what and who they are.
Customer Service - 5.0/5.0 -
They communicate with me advising me if vehicle status all the time.
My Experience - 5.0/5.0 -
I will always trust and refer Crash Champions to everyone! They are the BEST!
Likely to Recommend - 5.0/5.0 -
I have refered several individuals to the Twinsburg location. Tim and his crew are great!
Repair Quality - 5.0/5.0 -
The service was great and very professional.
Customer Service - 5.0/5.0 -
Everyone was very professional and accurate.
Likely to Recommend - 0.5/5.0 -
Lack of communication and poor workmanship
Repair Quality - 0.5/5.0 -
I was contacted by Crash Champions that my vehicle repairs were completed on three different occasions and ready for pickup. When I arrived I noticed my vehicle had new damages inside and out.
Customer Service - 0.5/5.0 -
When the new damages to my vehicle were bought to Crash Champion representatives attention. I noticed his attitude had changed in which I wanted to move my vehicle to a different auto repair shop. P.S. Attitude unacceptable.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Terrible work. Dirt in paint still even after i returned it for scratches not fixed. Mirror not mounted correctly and Tail light not replaced. Michelle actually said they did not get time to do wet sanding in the estimates. So I guess they just don't do it. Car had old product all over it also. Will not return or recommend.
Repair Quality - 0.5/5.0 -
Had my car for 3 weeks and still didn't do the job right. I had to bring it back. And the job was still was not right.
Customer Service - 1.5/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 4.0/5.0 -
Missed one spot but fixed it after we pointed it out