Crash Champions #0657 Bellevue
In operation 27 years, 5 years at this location.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 2.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Work looks clean. Office staff was friendly. Vehicle was in the shop for a little over a week for paint. Never received any communication after a dropped it off until it was ready for pickup.
Customer Service - 4.0/5.0
Likely to Recommend - 0.5/5.0 -
If I can go on -10 I will, this has been the worse experience ever, and after the whole deal they have the nerve of providing me with a little pamphlet of how to answer this survey for they convenience, with the answer they want to each question, if am not mistaken is a survey of how I felt about the service no how they can look good even when doing a crappy job, so am speaking my true no the script that they provided me with
Repair Quality - 2.5/5.0 -
There are panels that did not align correctly and there are loose screws in the lamp that they replaced, without counting the multiple clunking noises ( that weren’t there before), and you will ask how am that sure that they weren’t there before? Well pretty much because as a person that worked for 5+ years in the car industry I loose my mind with the minor sound and fix it immediately.
Customer Service - 0.5/5.0 -
In the whole time my vehicle was in ( a month and a half) I only received 1 phone call from the shop, didn’t received any updates, I actually had to call in order to find out the status and nobody ever knew where my car was or when will be done, the associate that was assigned to my vehicle was never in, multiple times when I call she wasn’t there or she wasn’t there the day before so she didn’t know where my car was.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very pleasant to work with !! Will recommend to friends
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0 -
Good service only problem I have is one of my headlights not wired correctly.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
No issues or concerns-looks great!
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
My repair was estimated to take 10 days. The repair actually took 50 days, putting my rental car past my insurance coverage limit by 1 day. The shop did not receive the parts for the repair until approximately a week after I dropped the car off. Additionally, there was minimal communication over the course of the 50 days and I was not informed the reasoning for the delays at any point until I called the shop for updates on the repair. Lastly, there are small amounts of debris underneath the new paint on the top of the hatch.
Likely to Recommend - 2.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My vehicle looks as good as new!
Customer Service - 5.0/5.0 -
Communications from the team were clear and frequent. They were able to work-in my car long before my scheduled repair slot. I love that I was able to leave my rental car at the shop!
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The staff was very pleasant to work with, but the process is horrible. It took 12 weeks to get a minor problem fixed. You wait two months for an appointment, leave your car, only to find out no parts were ordered. Then you wait another month for the repair that only took one day. Then you send a message a week after the car is picked up to tell me the car is done (your messaging system needs help)
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0
Customer Service - 1.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good job
Customer Service - 3.5/5.0 -
Not call me when my car is ready
Returned Clean
My Experience - 5.0/5.0 -
Gabriel was amazing! I was extremely stressed out about having had called several places and was told I had to wait over a month to get my car fixed but Gabriel listened and understood and got my car fixed sooner than expected. And the staff there was also very helpful and understanding. I would definitely consider them in the future if needed.