Crash Champions #0685 Cassat Ave
In operation 26 years, 5 years at this location.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0 -
Service was great end expeditious.
Repair Quality - 4.0/5.0 -
Communication could be improved
Customer Service - 5.0/5.0 -
Very professional and knowledgeable
Repair Quality - 4.0/5.0 -
The paint and repair look great, but the trunk is misaligned slightly.
Customer Service - 2.0/5.0 -
Was initially told 2 weeks, didn't get the car back for 4 weeks. Was told on multiple occasions car would be ready the next day to not get the car the next day. Horrible communication.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service. Let me know everything that was happening to my car and even when I picked it up they showed me everything that was fixed.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very Nice & Professional
Customer Service - 5.0/5.0 -
Awesome customer service
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0 -
I was not walked to my car to go over the repairs that were done or not done and to ensure I was satisfied with the repairs before leaving the shop. I also found things still not repaired.
Customer Service - 4.0/5.0 -
Didn’t receive proper customer service when picking up my car.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Other than timing do to part delays the service was excellent.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Helen and the Admin person at front desk showed and gave excellent customer service.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Everything looked great! The only thing is my car kept giving me the message that the hood is open when it is not. It could be a simple computer reset issue. I'll have to take it to the dealer to find out. Other than that, things were great!
Customer Service - 5.0/5.0 -
Great customer service!
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0
Customer Service - 1.5/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 2.5/5.0 -
The inside of my vehicle was full of installation dust and residue
Customer Service - 3.5/5.0 -
Calls were promised but never made regarding the status of my vehicle
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0 -
I would recommend to people who live close to the area.
Repair Quality - 4.5/5.0 -
I will need to call them about the passenger mirror, it doesn't look like it was assembled correctly.
Customer Service - 2.5/5.0 -
Overall the people were very professional and polite but the only time I ever received any updates about my car was when I called. The times I was told someone would call me, it never happened.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 4.0/5.0 -
Time frame
Customer Service - 4.0/5.0 -
Time frame
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Very great work! Professional!
Repair Quality - 5.0/5.0 -
Angie, went beyond her job! She has a very keen eye to detail! She called Geico cause they wanted your shop to use after market materials. The front bumper was not satisfactory. She got me the right bumper. She kept me up to date on my car. When the car was ready, she was double checking everything. The mechanics had unplugged my headlights. Can't do that with an Acura RDX. So, she made sure it was taken to dealership to have sensors reprogrammed. We live in Nassau Co., that is 25 miles. Would have had to take it back to them once I found out the lights didn't work. She is an asset to your team. The mechanics & painters did an awesome job.
Customer Service - 5.0/5.0 -
Again Angie is the BOMB!
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.0/5.0
Repair Quality - 2.0/5.0 -
I was charged almost 300 for extra protection on the rental by enterprise when I called Ms Angie to cancel that protection and she said she would do that
Customer Service - 2.0/5.0 -
I was lied to obviously and the proof is in my account