Crash Champions #0702 San Leandro

4.7 (1,239reviews)
95%
14140 Washington Ave,  San Leandro,  CA  94578
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In operation 27 years, 4 years at this location.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
I-Car
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Reviews (1,239)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding service quality, with repairs frequently described as flawless, completed ahead of schedule, and exceeding expectations. Many highlight the professionalism, friendliness, and attentiveness of the entire team. Communication stands out as a key strength, with customers appreciating regular text and phone updates throughout the repair process. Timeliness is frequently commended, with numerous customers noting their vehicles were completed earlier than promised. Customers also appreciate the courtesy car wash and the seamless coordination with insurance providers. A few customers noted areas for improvement directly from their feedback, including more consistent proactive communication, clearer timelines, and occasional quality touch-ups needed post-pickup.
AI-Generated from reviews written in the last 12 months
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"Absolutely satisfied, from the perfect repair work, to the efficiency I mean 1 day, to the drop off to my home service and the washing ..." Read more
"... time using this company for my car . They did an amazing job repairing my car—it looks as good as new, and the workmanship is outstanding. The repairs ..." Read more
"Excellent work! Your speed, accuracy, and positive attitude really stand out. Keep up the fantastic effort!"
"... to and answered all of my questions and concerns. My car looks beautiful and was completed ahead of schedule and super clean. I was given clear instructions about ..." Read more
"... experience Ive ever had with a collision center. the service was beyond exceptional. I dropped off my car expecting the usual long wait, at least a week but ..." Read more
"The repair was done before the estimated time. To which shocked me, I had been involved with other collision centers ..." Read more
"They finished the job early than expected."
"... to confirm the morning of, so we can plan ahead. I was notified for both cars close to 4pm that the cars were ready, so I only had one hour to plan the pick ..." Read more
"It too long to repair. You missed to order the parts - TWICE. Then, on delivery date you found one wrong part further ..." Read more
"Earlier than expected! I was so happy!"
"... my fiancée informed throughout the repair process. They provided regular updates, answered all of our questions promptly, and made sure we always knew what to expect. ..." Read more
"... once I finally brought the car in. Needless to say the work was done well and the staff is friendly, but as the consumer the communication was frustrating, exhausting, ..." Read more
"I really appreciate the status text updates with the progress of the repairs. I felt like I always knew what was ..." Read more
"NONE! NO COMMUNICATION"
"Car update or Estimated time during the process would have been helpful. I thought the on-line service offered ..." Read more

Likely to Recommend

Repair Quality

Always do a great job and communicate with me.

Customer Service

Always do a great job and communicate with me.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Alex was great

Likely to Recommend

Repair Quality

Repair was done, and I was happy about the job of getting it done professionally. My only objection was bringing in my car and waiting for almost an hour before anyone could assist me. This in turn made it late in the day, past 5:30, while I waited for the car to be ready for me.

Customer Service

No one at the front desk on my first visit, so I had to wait for someone to come out of their office and ask if I needed help

Returned Clean

Kept me Informed?

No

Ready on Time?

No

My Experience

Excellent experience!

My Experience

Mike and Alex were both great. Super communicative and finished way earlier than I thought they would. Excellent experience.

Likely to Recommend

Repair Quality

Mike and Alex were both great. Solid communicators and the work was done way quicker than expected. Very helpful with coordinating thru Enterprise as well. I have nothing but good things to say.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Very professional, kept me informed.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Quick service. Completed the job faster than expected. Helped me with additional requests after pick up. All around great experience.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Awesome

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you to Dina, Ricky, and especially Mike at the end for hosting on-going communication. Great job, team!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Good job

Likely to Recommend

Repair Quality

Awesome job

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Nice service, very friendly. Thank you.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great service!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Definetley

Repair Quality

Alex communicated well through the process keeping me updated

Customer Service

All went well

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Perfect

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

Most likely definitely. It was my pleasure going to Crash Champions 🏆

Repair Quality

Many thanks to the Awesome , kind, and on top of all good in working on my vehicle. The people that were kind, respectful and lead me all they were doing for fixing it. Many Kudos to Alex, and the front desk person.

Customer Service

Very goid, nice service. Good job

Kept me Informed?

Yes

Ready on Time?

Yes

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