Crash Champions #0715 Lafayette
In operation 27 years, 4 years at this location.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Service Quality
My Experience - 5.0/5.0 -
Extremely happy with the service 10/10 and Richard was excellent and kept me updated throughout the process. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Richard was awesome! I had a very pleasant experience no matter who I interacted with
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0 -
Until Rich took over at the end, I was not satisfied. Rich was great.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thanks for cleaning the car inside and out, for carefully reattaching fender liners and for painting the car beautifully. The hood and the bumper are new and shiny too. The repairs were made on time and I kept informed of the vehicle repairs progress.
My Experience - 5.0/5.0 -
Richard was very accommodating and is a wonderful asset to your organization
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The car looks brand new. And, appreciate that I was kept informed of the progress of the repair. Sam did an excellent job of explaining everything to me.
My Experience - 5.0/5.0 -
We got back from Maui late Saturday night and I was hoping my Tacoma would be ready for pick up then. Rich advised me they still needed to have front end aligned as well as calibrations done. He thought it would be done on Tuesday or maybe Wednesday. I explained I really needed to pick it up some time Tuesday as I had a 9:00 meeting and a 11:30 cardiologist appointment which I could not miss. He did the impossible and got it done and I got it at 6:00pm Tuesday. Rich did an excellent job of keeping me in the loop as to what was happening with my truck while in Maui. This is the second time they have repaired our vehicles and very pleased each time. My wife's Lexus was hit 2 years ago and now my truck.
My Experience - 5.0/5.0 -
I liked the constant updates and your phone scheduling robot was actually one of the best. I almost thought she was real! Car looks like new. I do wish they had called me about the teeny ding on the bumper- I’ll have to do some touch up on that. They could have easily put a little dab on it.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Great service - I do not like their AI driven central that spammed with text messages. However, the service and the work was excellent.
My Experience - 5.0/5.0 -
Richard was friendly, attentive, prompt and did a superb job. I am very pleased with the service I received and thank you for your hard work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I only fill forms out for great people
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
They were very easy to work with
Repair Quality - 5.0/5.0 -
My car looks great!
Customer Service - 5.0/5.0 -
Wonderful people to work with everything was seamless!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great customer service. Awesome repairs will continue to bring my truck here whenever it needs repairs.
Likely to Recommend - 5.0/5.0 -
Yes, I would recommend all of my friends and relatives to this particular location.
Repair Quality - 5.0/5.0 -
The repairs look amazing, my truck looks brand new.
Customer Service - 5.0/5.0 -
Customer service was AMAZING