Crash Champions #0715 Lafayette
In operation 27 years, 4 years at this location.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
There were complications with acquiring the part but Mary bent over backward to get delivery ASAP. She was friendly, courteous, pleasant and was able to keep the cost affordable. I appreciated the shuttle service and all personnel were very nice.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looks brand new and runs well. Entire team were professional and attentive. They finished the repairs in a timely manner and worked well with our insurance company.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
You were recommended by my daughter. I could recommend you to others.
Repair Quality - 4.0/5.0 -
Almost. I will see you this coming week to get the job completed.
Customer Service - 4.0/5.0 -
The fender repair and paint were excellent, however the fender was not completely attached back onto the car. I will be returning to your shop in a day or two so that you can complete the job!!
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0 -
In general good but I wish I got more updates
Likely to Recommend - 0.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 1.5/5.0 -
I called 3 times to check in on completion timing for the repair and was told that it would be ready sooner than it was and timing was pushed out a eeek a couple of times. The repair costs over 12k and when I arrived, they hadn't washed the car.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent service. Excellent workmanship. Would definitely return for any other issues in the future… Which I hope we don’t have!
Likely to Recommend - 3.0/5.0 -
6 for current performance, 10 if you improve customer communications
Repair Quality - 3.0/5.0 -
The repairs were flawless, but the administration of the claim was clumsy and unnecessarily slow. We had to call multiple times to get an updated status, and each time Champions blamed Geico, but when we checked with Geico the payments had been approved and made. It appears the Champions office workers were not keeping the accounts updated, and so we were not updated either. If the communications with clients matched the quality of the repairs, you would have gotten a 10.
Customer Service - 1.0/5.0 -
Please see my earlier comments about not receiving timely updates, needing to inquire multiple times for the status, needing to follow-up with Geico only to learn that the additional claim was approve and paid.
My Experience - 5.0/5.0 -
Very nice employee helping me
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
No recommendations
Repair Quality - 1.5/5.0 -
When we went to pick up the car, it wasn’t ready. When we finally got it, it wasn’t drivable. We had to have it towed to a mechanic to have a computer reset to turn off the dashboard lights and confirm the cars safety.
Customer Service - 2.5/5.0 -
Nice guy but slow results
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Mike’s , now Crash Champions is my “go to” and recommended without reservation. It’s all about the people and leadership, who are respected and trusted.
Repair Quality - 5.0/5.0 -
Long time loyal Mike’s Auto Body customer, and very happy that your acquisition has not resulted in employee turnover and responsive- high quality repairs. Mary Medicus and Amanda Maxwell continue to be remarkably professional, personal, responsive, trusted, and strong on communication and follow-up. Repairs “look like new!
Customer Service - 5.0/5.0 -
See previous note. Mary Medicus and Amanda Maxwell are what customer service thoroughbreds look like. Both are highly appreciated.
Returned Clean
Likely to Recommend - 2.5/5.0 -
Still waiting for a part
Repair Quality - 2.5/5.0 -
Still waiting for a part
Customer Service - 2.5/5.0 -
so far I am satisfied but the job is not done yet. Still waiting for a part. I would have preferred to complete this survey when the job was complete.
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0 -
The fender is still not fixed. It keeps in popping out and whilst the car was being repaired, they broke my front windshield
Customer Service - 1.5/5.0 -
Not great. Hardly keeps you updated. U have to chase them