Crash Champions #0715 Lafayette
In operation 27 years, 4 years at this location.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Repair work is perfect, the people were friendly & helpful but hard to reach & all of my tires were at least a 1/4 low on air when I picked up my car.
Customer Service - 4.0/5.0 -
Hard to reach for updates on extent of damage.
Returned Clean
Likely to Recommend - 5.0/5.0 -
We have recommended the shop to friends and family over the past few years and will continue to do so.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.0/5.0
Repair Quality - 1.0/5.0
Customer Service - 1.5/5.0 -
Poor from start to finish.. Juan was nice
Returned Clean
My Experience - 5.0/5.0 -
Is the work guaranteed?
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Not sure, Vehicle not ready! Mixed communication between the shop and insurance. One person say it’s ready, the other say it’s getting ready, both say they need to talk to the other?🤷🏾♂️
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Until I get the car it is 0. It has been promised for October 20th. We shall see.
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
service quality seems very good. The seamless interaction with the insurance company was great. The people were easy to work with. More communication during the process would have raised this score to 8 or 9.
Repair Quality - 4.0/5.0
Customer Service - 3.5/5.0 -
The quality of the repair seems extremely good (I'd rate it 8-9 and not 7). We had some trouble getting return calls and getting an estimate for when the work would be completed.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Amazing service by the adjuster, and repair was perfectly done two times, unfortunately – broken window when we can part Dash car was immaculate when I picked it up
Customer Service - 5.0/5.0 -
Adjuster - Mary, was amazing both times. Prompt and courtesy with detailed information.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Zero communications, never returned my calls. No updates. Had my car for two weeks for a simple door scuff terrible service and no communication. Would not recommend.
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.0/5.0 -
Communication lacking. Emails vague.
Returned Clean
Likely to Recommend - 3.5/5.0 -
This was the first week that CC had taken over from Mike's Autobody. It was evident that there were many glitches with the transition process.