Crash Champions #0715 Lafayette
In operation 27 years, 4 years at this location.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
Carla was very kind and helpful. The person that answers your phone , Cewa or something similar , is not helpful. I called on a Thursday to see if USAA order still active. She said no. I asked her to call and get updated order. She didn’t sound motivated , said it can take a week. Called Monday to see if she had heard from USAA, she hadn’t contacted them yet. No reason given why she didn’t do it. I called USAA, they e-mailed me the same day and sent authorization to Crash Champions. She is going to lose you lots of business .
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0 -
Nice job. Done within time estimated.
My Experience - 5.0/5.0 -
Saman did a great job of completion of the repairs on a satisfactory and timely manner.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
No issues with the repairs. Great job.
Customer Service - 5.0/5.0 -
I was pleased with the repairs but could not seem to make it clear that it was my vehicle and not my husband John’s. All correspondence was directed to him and it was annoying. My only other issue was a text msg I received after dropping off the car stating it would not be ready until March 17. Luckily this was not the case and my vehicle was ready by the end of the week.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great experience thanks!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very professional. Great communication, efficient, and overall very impressed. Thank you.
Likely to Recommend - 5.0/5.0 -
No doubts. Definitely recommend.
Repair Quality - 5.0/5.0 -
The repair was done very well! And efficiently.
Customer Service - 5.0/5.0 -
Very professional. Great communication before and during the process. The text and email updates were really appreciated
My Experience - 5.0/5.0 -
Very smooth process all the way through. Karla was amazing!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Karla was awesome!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good job. Car left clean. Kept me updated on progress.
Customer Service - 5.0/5.0 -
Good
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They did a great job and it was so easy to work with them.
My Experience - 5.0/5.0 -
It was all good, and your representative, Karla, was excellent from start to finish!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I filled this out once earlier!