Crash Champions #0720 San Ramon
In operation 27 years, 5 years at this location.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0 -
There are few things Iam complaining about it like the paint inside the doors and the window glass I cannot clean it is cloudy.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you for reaching out. I was very satisfied with the repair experience at Crash Champions. The team was professional, communicated clearly throughout the process, and completed the repairs on time. My vehicle was returned in excellent condition, and the customer service exceeded my expectations. Please pass along my appreciation to everyone involved for their outstanding work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Thank you for the service
Returned Clean
My Experience - 5.0/5.0 -
My car was perfect! I drove out of there and my car was beautiful!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looks really good, like new!
Customer Service - 5.0/5.0 -
Everyone I spoke to was very friendly & professional.
Returned Clean
My Experience - 5.0/5.0 -
Everyone I talk to. They were very helpful and professional and they did a great job. Thank you. Keep up the good work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Amazing service and easy to work with staff. Will recommend for future.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
It's a very reliable place to go to fix your car problems, they do what they promised to, they don't overcharge, and the stuff is very nice and friendly, overall.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Summer at the reception was very nice and easy to talk to, and she was very prompt with the paperwork.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
Front desk: Heavy woman at the desk booked the wrong date for taking the car in. When picking it up, I called and she gave me a time few hrs away. Then immediately, after 5 min, I received a text saying my car was ready. I went there. She said I gave you later time. I tried showing her the text, which she ignored. After going home. Ai saw some glue and a scratch. I emailed her which was ignored for days so I had to call. Mechanic/ manager - George: Car was in for a specific issue, trunk lid was misaligned by another body shop. He repaired few other things, replaced something but while doing so, trunk alignment was not addressed. During pick up, I showed him that. Also trunk wasn't opening properly. He blamed the wind blowing, ramp, car model, my memory and whatever. I made him do the alignment - which should have been done already as that was my concern, and the trunk opened as it should have. He made the alignment as if it was a favor or an extra work. We were not in a hurricane that wind pressure would cause the trunk lid not to open. Being on a ramp doesn't mean anything. Because if the thing was working when new then that's it's original condition. My memory is just fine, so I had to show him a video. But then he blamed the model. All this and during the course, no apologies from the front desk woman or George. Just blaming things. That's my experience.
Customer Service - 1.5/5.0 -
Front desk: Heavy woman at the desk booked the wrong date for taking the car in. When picking it up, I called and she gave me a time few hrs away. Then immediately, after 5 min, I received a text saying my car was ready. I went there. She said I gave you later time. I tried showing her the text, which she ignored. After going home. Ai saw some glue and a scratch. I emailed her which was ignored for days so I had to call. Mechanic/ manager - George: Car was in for a specific issue, trunk lid was misaligned by another body shop. He repaired few other things, replaced something but while doing so, trunk alignment was not addressed. During pick up, I showed him that. Also trunk wasn't opening properly. He blamed the wind blowing, ramp, car model, my memory and whatever. I made him do the alignment - which should have been done already as that was my concern, and the trunk opened as it should have. He made the alignment as if it was a favor or an extra work. We were not in a hurricane that wind pressure would cause the trunk lid not to open. Being on a ramp doesn't mean anything. Because if the thing was working when new then that's it's original condition. My memory is just fine, so I had to show him a video. But then he blamed the model. All this and during the course, no apologies from the front desk woman or George. Just blaming things. That's my experience.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Friendly
Likely to Recommend - 5.0/5.0 -
Highly recommend
Repair Quality - 5.0/5.0 -
Very professional and fast
Customer Service - 5.0/5.0 -
Very friendly and helpful 👌
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I highly recommend George and his team in San Ramon. I hope I don’t have to see them again however that is where I would go.
Repair Quality - 5.0/5.0 -
Crash Champions had my car for a month as there was quite a bit of damage to my BMW. My communications with them or understanding, empathetic and informative. Although a month was a long time, my car looked brand new and drove perfectly. I highly recommend the Crash Champions in San Ramon California.
Customer Service - 5.0/5.0 -
Staff at Crash Champions responded to my calls even after hours to assure me my car was being worked on and would be ready, but not until everything was done to perfection. I got quite emotional on more than one phone call and staff, especially George was phenomenal.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very good service personnel on reception.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great service, thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very nice team, didi a great job!