Crash Champions #0720 San Ramon
In operation 27 years, 5 years at this location.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone was very courteous and helpful. The workmanship was excellent.
Likely to Recommend - 2.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0 -
My vehicle looks good. I had minor repair on my rear bumper, although when I picked up my vehicle, it wouldn't start.
Customer Service - 3.5/5.0 -
My lower rating is due to a lack of communication and updates. The work turned out fine although my car wouldn't start when I went to pick it up. My car was there for 1 1/2 weeks when all that was needed was a minor scratch on my bumper. The delay was caused by the insurance company, but Crash Champions didn't do a good job keeping me posted. I had to keep calling for updates. This was very frustrating. The office staff are very nice. Last year when this was Mike's Auto Body, I had a great experience. Not sure if this is from the change in ownership.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great job.
My Experience - 5.0/5.0 -
Really appreciated the efficient manner in which Stephanie Billings handled my collusion claim.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
It took a really long time to schedule the repair. But the work was done very well and a little bit ahead of schedule finish date.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
Communication was too limited. I had to call for updates.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Definitely! Super helpful staff and high quality, guaranteed work! They made everything as seamless as possible and made sure that I double checked all the work and was completely satisfied with the results!
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
For the first week or 2 that my vehicle was in the shop I was receiving some phone calls from the front desk and some from my adjuster, but both with contradicting information to one another. Had to have my insurance act as mediator during that time period.
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.5/5.0 -
Delay in repair due to change in ownership. Insurance submitted assignment but it was not received on the new computer system.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The team there is great! Jennifer was amazing!
Likely to Recommend - 3.5/5.0
Repair Quality - 2.5/5.0 -
Workmanship is worsening
Customer Service - 4.5/5.0 -
Acknowledge and correct issues right away
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am satisfied with the final repair. Customer service is top notch and exceptional! Stephanie is awesome as she goes the extra needed for customer support. The repair quality took a few times to get right but that sometimes happens.
Customer Service - 5.0/5.0 -
Stephanie is exceptional at customer service. She put in extra effort to make certain all my concerns were addressed. Could not have done better!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
I’d recommend my friends if they can wait over many months like me to get the work done.
Repair Quality - 4.0/5.0 -
Good job and good customer service but I had to wait 4 months to get my car’s bumper fixed due to being a busy body shop and limited body shop locations from my car insurance.
Customer Service - 4.0/5.0 -
Rito was great with evaluation and honest about a wait time for my appointment.