Crash Champions #0721 Vallejo
In operation 27 years, 4 years at this location.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The Staff was easy to work with and very helpful. They also went above and beyond what was asked, not only replacing the part that was needed but also detailing and cleaning the outside and inside. I would highly recommend them to anyone else, and if I am to have any further trouble with my car, they would be my top choice for help.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I wanna thank everyone who worked on my chevy truck they helped me out from start to end and ryan Griswold did a amazing job and jaime thank you soo much
Likely to Recommend - 5.0/5.0 -
I would def recommend and ask for ryan griswold to help
Repair Quality - 5.0/5.0 -
Ryan Griswold was amazing in working on our truck jaime also was a great help thanks to all the work that was done
Customer Service - 5.0/5.0 -
Great work
Returned Clean
My Experience - 0.0/5.0 -
1. They were 3 days late on the pick up of my vehicle. Never called to inform me it would be late, I returned my rental and called only to find out my vehicle would not be ready for an additional 3 days. Then argued with me about it being late. 2. Was told different reasons why my vehicle was late. Jaime told me they would pay for my rental for the additional 3 days, then didn’t. 3. Updated pick up time was 4pm. When I called at 3pm to verify pick up, Jen told me it still needed to be “calibrated” and was unable to confirm it would be ready at 4. 4. When I picked up my vehicle the gas cap was broken. This has been the most unprofessional, careless and inconsiderate customer service experience I’ve ever had. They seem like it was delayed to get more money from the insurance company, beware and plan accordingly!
Likely to Recommend - 0.5/5.0 -
I wouldn’t recommend this place to an enemy
Repair Quality - 2.5/5.0 -
My gas cap was broken, the tire was replaced with a different brand, my truck was late 3 days for pick up, the trim at the weather strip on the inside door panel is bulged on both doors that were replaced, the back window tint is scratched.
Customer Service - 0.5/5.0 -
This was the worst customer service experience I’ve ever had
My Experience - 5.0/5.0 -
Great service and updates on the status!
My Experience - 0.0/5.0 -
When I went to pick up the car the passenger doors were not aligned properly, I refused picking up the car. The job on my car wasn’t complete, there wasn’t any quality control, if there was my doors would have been properly fit on the car. The passenger side doors should match the drivers side door. I was told my car was complete, it wasn’t. Not satisfied at all with your company
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Appreciated the detailing of the interior.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Jes was great. Follow through with the carrier so that I didn't have to was really top notch customer service!
Likely to Recommend - 5.0/5.0 -
Hopefully, I want every need to do that. But if I do, then yes, crash champions. Definitely be my Number 1 referral choice!
Repair Quality - 5.0/5.0 -
Absolutely. Car looked great when i picked it up! Everyone was great, knowledgeable, great at explaining the process. Jes has excellent customer service skills. She really made me feel like everything was going to be okay
Customer Service - 5.0/5.0 -
Again, Jes was really helpful in walking me through the process. She really sho I ld be commended regarding her knowledge of the process as well as her vehicle knowledge. Great staff training, Management!
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
NEVER
Repair Quality - 0.5/5.0 -
You had my truck for over a month and still my door doesn’t work. 1-door doesn’t lock or unlock 2- seatbelt doesn’t retract(SAFETY ISSUE) 3- window makes a clunking noise when rolled down half way 4- the door sometimes doesn’t latch when shutting it. This is the quality of work done at Crash Champions. No one has ever reached out to make this right. DO NOT BRING YOUR VEHICLE HERE
Customer Service - 0.5/5.0 -
I’m in the trades and there is a big difference between an apprentice and a journeyman. You need a journeyman to fix this
Returned Clean
My Experience - 0.0/5.0
Likely to Recommend - 0.5/5.0 -
I'd give a 0 if I could tbh
Repair Quality - 3.0/5.0 -
Front end was good perfectly repaired, side trim mirror and rims still had scuffs
Customer Service - 2.0/5.0 -
The gm at the time tried to over estimate my insurance, had my car waiting for 6 weeks exaggerating the repairs then "dropped the ball" and wasnt updating my insurance about what was going on. Another month goes by which had me ending up paying nearly $2k in rental car charges on credit (which im still trying to pay off) and had to repair my secondary vehicle to get out of the rentals. September comes and they have someone else get a handle on things and ended up taking to the end of September to be "finalized". Car had no gas like someone drove the whole tank and I'd say 85% of the damage was repaired mainly in the front end which does look great while they still left side trims with scuffs. It's a stress off having it returned, but 4 months for the repair was ridiculous. I doubt I would use your service in the future , I really thought you guys were great. But this experience felt like shady business 100%.
My Experience - 5.0/5.0 -
Jaime was great. Very knowledgeable and professional, he helped me through a very difficult time. When Jaime wasn’t available, Jennifer did a great job of helping me. My car looks like it did before it was hit and was returned to me sparking clean inside and out.
My Experience - 5.0/5.0 -
Great job. Quick and the exterior looks perfect.
Likely to Recommend - 5.0/5.0 -
I was very satisfied
Repair Quality - 5.0/5.0 -
Your crew did a very good job
Customer Service - 5.0/5.0 -
Your clerk was efficient, thorough, and very well about the process