Crash Champions #0721 Vallejo
In operation 27 years, 4 years at this location.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Terrific job! Finished sooner than expected!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I initially went in for an estimate they sent it to my insurance company returned a month later for repairs and they claim that I never went in and don’t have my information. Re did the estimate told me to come back in a couple days while they order the parts (this was a Tuesday) called them back Thursday when I can drop my car off they said they haven’t ordered parts yet to bring it in Monday. I called Monday morning to see what time I can go in AGAIN they said they haven’t ordered parts yet. Finally was able to bring my car in and during the week I get a call that the parts were wrong so they have to keep it longer. I get a call friday evening at 6pm that my car is ready but they are closed so to go in Saturday. I get a call Saturday morning asking to go in Monday morning instead because they don’t have my keys! They are locked up and who was there didn’t have the keys to open. I go with my spare key to pick up my car and my check engine light is on
Customer Service - 0.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Dakota was very nice and kept me informed on the status of my repairs.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Dakota was great to work with He had to work multiple hours with Vallejo Hyundai to get our car painted based on a recall warranty. Vallejo Hyundai stall the warranty paint for 8 weeks. The entire time Dakota kept me up to date on status to include giving me his personal phone number.
Likely to Recommend - 5.0/5.0 -
Happy with the service
Repair Quality - 5.0/5.0 -
They did excellent job and very nice & friendly people
Customer Service - 5.0/5.0 -
Again I said before they did excellent job
Returned Clean
My Experience - 5.0/5.0 -
Thank you for the regular updates, friendly service, and excellent repair work. Appreciate all that you’ve done.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everything was handled so well and thoroughly explained to me. Questions were answered readily answered, and staff i worked with was helpful and so pleasant. I'm very impressed and grateful!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0 -
Crash champions need to bring my car to MB for diagnostics which made me spend more
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I had a great experience with this shop! They were very fast with the repair, and I really appreciated their attention to detail. When I got my car back, I noticed they had even vacuumed the inside, which was such a nice touch. Friendly, efficient, and thoughtful service. I’ll definitely be coming back and recommending them to others
Customer Service - 5.0/5.0 -
I had a great experience with this shop! They were very fast with the repair, and I really appreciated their attention to detail. When I got my car back, I noticed they had even vacuumed the inside, which was such a nice touch. Friendly, efficient, and thoughtful service—I’ll definitely be coming back and recommending them to others
Returned Clean
Likely to Recommend - 0.5/5.0 -
Sorry, I will not be going back to this location and probably not crash champions at all.
Repair Quality - 3.0/5.0 -
Poor communication to say the least. There was nothing that got completed that was not generated by myself. I had to call to see if my parts were in and heard that they were not ordered. Then I called to see the progress and got two different answers, one that the parts were in and being fitted. My adjuster, just a day later was told that not all the parts were in. Then I got the car back with a broken light pigtail. When I asked they said that they don't fix parts that were not damaged in the accident. They wanted to see the car after I explained that the light was working when I brought it in. Then they had me drop it off only to tell me that the pigtail was corroded. I took the pigtail off and found that one of the prongs were ripped off. Crash Champions said that they didn't have to unplug the light to remove the bumper which was absolute BS!!! There is no way to pull the light through with out unplugging the harness.
Customer Service - 3.0/5.0 -
The people in the front office (receptionist) were good, the management needs a little help.