Crash Champions #0721 Vallejo
In operation 27 years, 4 years at this location.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
My initial contact was with the GM (Dakota) who took photos of everything else on my vehicle except what was required. There were a lot of back and forth. When I picked up my car, the key card was not accessible. Later, I noticed the wipers were not installed correctly, so I had to go back. Lots of issues with this place and the management.
Customer Service - 2.5/5.0 -
The customer service I received by Gabby was exceptional; however, the 5 rating is to overall. Gabby receives a 10.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looks brand new it looks like nothing happen on it.
Customer Service - 5.0/5.0 -
When you call and ask about the car, they update me on my car
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service and Michelle was amazing and business cadence was outstanding
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 2.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Awesome staff and fast excellent service
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.0/5.0
Likely to Recommend - 5.0/5.0 -
I have already recommended Crash Champions to my friends and family after receiving my vehicle in great condition.
Repair Quality - 5.0/5.0 -
The attention to detail on the small things was very impressive. My car was returned to me looking new and in great condition.
Customer Service - 5.0/5.0 -
Excellent. I felt like my car was in good hands.This kind of service is especially welcome after being in a collision. Jennifer went above and beyond.
Likely to Recommend - 1.5/5.0
Repair Quality - 1.0/5.0 -
Staff were nice enough, but did a less than satisfactory job in communication, follow up, keeping deadlines, keeping promises, etc. We were told on 5 or 6 separate days that our car would be ready "today." They missed the deadline they originally gave us. Then they missed the deadline for the insurer. They also said they'd do a complimentary touch up on the scratch on the car, and never did that. Basically, they never followed through on what they promised.
Customer Service - 2.5/5.0 -
See prior note. They were professional and nice when you spoke to them; they just failed to deliver.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I will recommend crash champions to everyone
Repair Quality - 5.0/5.0 -
I am very satisfied with everything. Fast, kind and very good service.
Customer Service - 5.0/5.0 -
Great customer service
Likely to Recommend - 5.0/5.0 -
Everyone
Repair Quality - 5.0/5.0 -
Very satisfying
Customer Service - 5.0/5.0 -
Great staff very helpful! Front desk was very nice
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very satisfied with the repairs done on my vehicle!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I had a great experience with the Vallejo site, and would definitely recommend them.
Repair Quality - 5.0/5.0 -
Very customer centric, personable and polite. Kind of rare these days. Dakota and his crew do a great job.