Crash Champions #0722 Walnut Creek Brdwy

4.8 (1,215reviews)
96%
2140 North Broadway,  Walnut Creek,  CA  94596
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In operation 27 years, 4 years at this location.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
Acura
Chrysler
Dodge
Fiat
Honda
Hyundai
I-Car
Infiniti
Jeep
Kia
Nissan
Ram
Call
Email

Reviews (1,215)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with many noting that repairs left their vehicles looking brand new. The workmanship was frequently described as excellent, meticulous, and exceeding expectations. Communication was a standout highlight, with customers appreciating regular text, email, and phone updates throughout the repair process. Timeliness was also well-received, as many vehicles were completed ahead of schedule. A few customers noted minor hiccups such as parts delays, occasional miscommunications, or items needing a return visit, though these were generally resolved promptly and professionally. Overall, the vast majority of customers expressed high satisfaction and indicated they would return and recommend the shop to others.
AI-Generated from reviews written in the last 12 months
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"Overcharged for a simple left fender and bumper dent and paint. Original quote $3500 jacked up to almost ..." Read more
"Crash Champions is the best of the best! Staff is very knowledgeable, professional, and kind. Received regular ..." Read more
"... was excellent! All staff were very friendly. And the quality of the work looks incredible!!!" Read more
"The work is meticulous. The professionalism and communication is outstanding. The people I interacted ..." Read more
"Loose interior component, electric doors don't work, probably the worst QC I've experience on any car ..." Read more
"My vehicle was finished two days ahead of the scheduled date. Great work!!!"
"... was found and additional parts were needed, but the shop was excellent in keeping me apprised of extended due dates." Read more
"Estimated time was 10 days it took one month"
"Vehicle is ready two days before expected. Awesome!"
"Car was ready a few days earlier than was expected. I was pleasantly surprised."
"I was very impressed with the level of communication and prompt responses."
"Never had to call once. Text updates daily"
"The staff was fantastic! Great customer service; excellent communication and updates; and did the job that was required! I hope I dont need to be back ..." Read more
"Poor communication with my insurance, poor communication with Enterprise and the calibration took way too ..." Read more
"Great communication, quick turn around time, and they cleaned my car inside and out. Would 100% return ..." Read more

My Experience

Awesome shop! Everyone is super responsive and friendly and knowledgeable. Superior customer service is hard to come by these days. Thank you!

Likely to Recommend

Repair Quality

Would give a thousand if I could. The BEST!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

LENIN was great! As was all the staff

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you for the great communication and updates throughout the repairs.

Likely to Recommend

Repair Quality

Customer Service

Excellent communication and updates on the repairs.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I appreciated the way Lenin proactively sent me almost daily emails keeping me updated on the progress of my vehicle's repairs.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

a perfect end to a bad experience

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Lenin went out of his way to accommodate my wishes.

Repair Quality

Lenin was helpful, kind, and responsible.

Customer Service

Stephanie at the front desk was very calm, straightforward, and polite.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

The entire process from beginning to end was amazing! Everyone we had contact with was so professional and knowledgeable.

Likely to Recommend

Repair Quality

Customer Service

Everything from the initial estimate to scheduling repairs to finalizing repairs was flawless! The communication was excellent! All staff were very friendly. And the quality of the work looks incredible!!!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Good job 👏

Repair Quality

Very good 👍

Customer Service

Wonderful 👍

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great communication and excellent service. Everyone was professional and friendly.There was a hiccup but it was addressed and resolved immediately. Very happy with the work

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

none

Repair Quality

good

Customer Service

good job.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I like their integrity. On time to the date that I expect the job is done. I will highly recommend them.

Likely to Recommend

Repair Quality

Customer Service

I am satisfied wth your Service. Thank you.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

A wonderful team of employees!

My Experience

Quick and great service!

Likely to Recommend

Repair Quality

Great and quick service

Customer Service

Great service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My experience was great. My car was fixed pretty fast . Staff is friendly, and kept me updated about my vehicle. Definitely would come back here if I needed something fixed again with my vehicles.

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