Crash Champions #0722 Walnut Creek Brdwy

4.8 (1,253reviews)
96%
2140 North Broadway,  Walnut Creek,  CA  94596

In operation 27 years, 4 years at this location.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
Acura
Chrysler
Dodge
Fiat
Honda
Hyundai
I-Car
Infiniti
Jeep
Kia
Nissan
Ram

Reviews (1,253)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, professional staff, and excellent communication throughout the repair process. Many highlighted the high caliber of workmanship, with vehicles returned looking brand new. Regular updates via texts, calls, and emails were frequently commended, keeping customers informed and at ease. Timeliness was a strong point, with several repairs completed ahead of schedule. A few customers noted minor issues such as delays due to parts availability, occasional miscommunications, or quality control concerns, but these were generally resolved promptly and professionally. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.
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"... jacked up to almost $5000 without my permission. Work was not even done well; bumper still has visible contour deformity. Had to wait over an hour for the ..." Read more
"Crash Champions is the best of the best! Staff is very knowledgeable, professional, and kind. Received regular ..." Read more
"The work is meticulous. The professionalism and communication is outstanding. The people I interacted ..." Read more
"Loose interior component, electric doors don't work, probably the worst QC I've experience on any car ..." Read more
"... was excellent! All staff were very friendly. And the quality of the work looks incredible!!!" Read more
"I was very impressed with the level of communication and prompt responses."
"Never had to call once. Text updates daily"
"Poor communication with my insurance, poor communication with Enterprise and the calibration took way too ..." Read more
"... attentive and very nice to deal with. However there was a lot of confusing and inaccurate info provided at the initial appointment as to how things would work with ..." Read more
"... took about a week to finish my car. The entire time. They kept me updated with texts, phone calls and emails which I really appreciated and they completed the ..." Read more

My Experience

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Repair Quality

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Repair Quality

Gave me frequent updates, listened and understood, did good work as far as I can tell

Customer Service

No problems.

Returned Clean

My Experience

Completely exceeded my expectations from start finish. Dropped off car on a Thursday and received it back in condition as promised by Tuesday. Highly recommend Crash Champions.

My Experience

I was treated very well by the staff and there was good communication throughout the you process.The car was finished to my satisfaction, the paint matches, everything looks great, like new. Lenin was also very helpful throughout, and kept his word about communication.

Likely to Recommend

Very likely

Repair Quality

Yes, the car looks like new.

Customer Service

Very good communication. Excellent repair.

Likely to Recommend

The quality of work was sufficient but the delays in completing the work would be a challenge for most people.

Repair Quality

quality appears to be good

Customer Service

Although I was kept updated most of the time, the ready-by date slipped several times.

Returned Clean

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Returned Clean

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My Experience

You did a great job and was very pleased with the communication and work completed! Thank you!

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Repair Quality

I got regular updates but it took over40 days to repair my car.

Customer Service

Customer service was good.

Returned Clean

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Returned Clean

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Returned Clean

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Repair Quality

Ari kept us updated every day. Sometimes twice a day.

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Returned Clean

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Customer Service