Crash Champions #0723 Walnut Creek Main
In operation 27 years, 4 years at this location.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
There is a noise but it’s the first day I’m driving in the freeway. I’ll check tomorrow
Customer Service - 5.0/5.0 -
Very professional and informative.
My Experience - 0.0/5.0 -
There’s what is hopefully a small issue that will be resolved on Monday.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The team did a superb job communicating throughout the repair process. The car looks terrific! My neighbors are jealous. The interface with my insurance company was completely seemless. I couldn’t be more satis.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My neighbors think I got a new car!
Customer Service - 5.0/5.0 -
They were outstanding throughout the process and the car looks brand new
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent service! Very courteous, keeping me informed of all actions. Beautiful cleaning of the car, as well!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The team at your Walnut Creek location are fantastic. Thank you Natali, Chad and Francisco!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you for your excellent service!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The car is still making a noise and it did not change even though I specifically requested the noise to be addressed. We have to go back again to have them look.
Likely to Recommend - 1.5/5.0
Repair Quality - 1.5/5.0
Customer Service - 2.5/5.0
My Experience - 5.0/5.0 -
Experience was great with fairly quick turnaround and frequent text updates. Work looks immaculate as far as I can tell! 2 things: parking/pull-in space is too limited for their volume of business; line of cars waiting to enter tiny lot was backed into the busy street and I didn't know where to stop/park. With a line of cars backed up like that, would be good for service TMs to greet people at their cars and direct them. Second thing: insurance company paid for most of repair except for one part I paid for. CC called me to see if I wanted that part included in the repair. I agreed and understood payment was my responsibility and they quoted a cost over the phone. I didn't write it down. When I arrived and it was time to pay, the cost seemed much higher than I remembered. This may have been poor attention/memory on my part, but problem would be solved if there was a link or text with the discussed expense with electronic acknowledgment and a record I could easily consult. They have this at the Toyota dealership. Just a suggestion.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
AAA made getting the repairs easy.
Likely to Recommend - 5.0/5.0 -
100%
Repair Quality - 5.0/5.0 -
Excellent job.
Customer Service - 5.0/5.0 -
I was very pleased with the work the did on my car. The car was done at the time they promised.
My Experience - 5.0/5.0 -
Was happy with the daily updates and courteous staff.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Natali and the whole team are incredibly friendly and made me feel comfortable and confident in a time of need.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent service with regular updates & keeping time commitments .. Overall very satisfied
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Good communication, service repair looks good
Likely to Recommend - 5.0/5.0 -
In fact, I did and one of my friends took their vehicle to crash champions in Lafayette, California
Repair Quality - 4.5/5.0 -
The work was done quickly and properly as far as I can tell. There were a few knicks in the area that they worked on repairing. Other than that, the work looks really great.
Customer Service - 5.0/5.0 -
Natalie at the front desk was polite and on top of the repair work at all times. She communicated on a regular basis to keep me informed as to the progress in the repair job. She was professional and friendly. I felt like I was her only customer in that she did such a thorough job. Chad was amazing when I came in to get the original estimate. He was professional and friendly and gave me as much information as he possibly could without further investigation of the repair work being done. He made me feel secure in my decision to have the work done at Crash Champions. He communicated between my insurance company and the repair shop flawlessly. The driver who picked me up and took me back to the shop when my car was ready to be picked up was polite and friendly, and very helpful. He was on time and drove cautiously. A great employee..
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great job Kept me updated throughout the repairs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Good job Kept me updated Good communication