Crash Champions #0725 Kingspointe Pkwy
In operation 20 years, 6 years at this location.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
Great job to the entire staff this location. The front staff that I encountered were very welcoming and polite, and work in a professional and efficient manner.
Likely to Recommend - 5.0/5.0 -
due to the staff's professional work at this location.
Repair Quality - 5.0/5.0 -
Profesional work from drop off to pick up.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Tammy and Brian went above and beyond all my expectations. I was nervous about the process. I looked at more than a dozen places in my area, was referred to a few that were offered to come to my home and fix it within a few hours but no reviews. I finally came across Crash Champions and called. From the moment I got on the phone with Tammy, I immediately had a sense of relief. I took the car in on Monday, explained that I’d like it back by Friday (self pay, minor damage) and she was transparent and gave me all the details I needed upfront. Dropped off the car, they kept me update via text (my preferred method of contact) and Friday morning my car was done. I arrived at the shop to find my car out front waiting for me, it looked brand new, they even removed some white marks on my front bumper at no extra cost and washed it for me. Hands down best service ever! Thank you for an amazing experience.
Likely to Recommend - 5.0/5.0 -
You want the job done right from the start? Go to these guys! Worth every penny spent because they really went above and beyond on every level! Highly recommend their services.
Repair Quality - 5.0/5.0 -
Hands down the best in what they do! I would recommend them to anyone. Brought my car in on Monday after connecting with Tammy and reviewing the estimate provided on my damages. I asked if the car could be ready by Friday (damage to rear bumper, self-paid), Tammy was transparent and kept me posted on the work being done. Brian went above and beyond. My car looks brand new. Thank you Tammy and Brian for the best experience.
Customer Service - 5.0/5.0 -
Tammy is amazing! She connected with me via text (my preference ), proving me updates.
Returned Clean
My Experience - 0.0/5.0 -
Final repair was good but it took 3 months. There were at least 5 dates given for completion and none were met . There were at least 10 promised call backs and they were not done. I understand about delays but the communication about them was awful.
My Experience - 5.0/5.0 -
Both Esther and Tammy have been great. Nice business--car looks great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you !!!
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
My Experience - 0.0/5.0 -
Beyond disappointing experience. Simply terrible , careless behavior from Waldo. Waldo was supposed to keep contact with me regarding the status of my car to the general manager Abed , who knew I had to take a flight and needed my car before the new year and completely failed to fulfill his promise. More than 45 days later and counting , I still have not received my car . This survey was sent 3 days ago and still I was told by Abed the car was not ready . Why would I receive a message saying the car was ready and picked up as well as this survey asking me about my experience if according to the manager the car is not ready as of Saturday afternoon. Abed , failed to return Any of my calls . My vacation was cancelled . I lost time and money I will never get back . I still don’t have my car today . I will be speaking to State Farm letting them know . They will check the policy and I will also seek legal advice over this entire situation. This will also go on social media and google reviews . Waldo gave me a 12 day time frame by and again we are over 45 days . I was given the worst treatment by Waldo and the General manager pretended to care only for a day. He told me my car would be ready and delivered to my house by Saturday 12/31 the latest in the morning and it is now January 2nd and I still don’t even know when I’ll be receiving my car. I was told 3 different times by Waldo by car was ready and right when I make my way there to pick up the car , I call to let them know I am on the way and his careless answer was the car is not ready , need another day . By far the worst experience and I will be speaking and sending a letter to Range Rover so they stop sending clients to Crash Champions. I also want to speak to the owner Matt , over in Chicago .
My Experience - 5.0/5.0 -
Dent removed and paint appears to match the car. Service was very good and everyone working here is very pleasant and helpful. Highly recommended
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Crash Champions customer service was very helpful to assist when USAA was not responsive
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0 -
they have done a very good job
Customer Service - 3.5/5.0 -
It’s was good
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 3.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The trunk is not closing correctly, it needs to be leveled.
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
The trunk is not closing correctly. I wished this would have been inspected prior to delivery.