Crash Champions #0744 Lincoln Park
In operation 5 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 2.0/5.0
Repair Quality - 2.5/5.0 -
repairs were not done correctly and I have not received a call back when I left a voicemail
Customer Service - 2.5/5.0 -
front desk was fine but I am still waiting for a call back about problems with the repairs
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looked just like the accident had never happened. They even cleaned it inside and out. So actually it was better!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
took several weeks longer than initially estimated
Customer Service - 4.5/5.0 -
hard to reach on phone and speak with rep
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Insurance from the person who hit me was supposed to cover everything & when I picked up my car they had repaired something from “prior damage” that was not explicitly explained to me before dropping my car off and completing repairs. It was a small scratch on my bumper that I would not have ever repaired outside of this accident. When I dropped my car off, they told me “100% covered by insurance, nothing paid by you”. No one ever told me there was “previous damage” that would be repaired and paid by me. How would they know there was previous damage to my car bumper if they have never seen my car before the accident and all the damage was on the bumper? Also, the entire bumper and trunk were replaced, so why is anything owed by me and not the insurance company? Overall, no one told me before repairing a small scratch on the bumper that was apparently not from the accident and not covered by insurance, and crash champions demanded payment or it would be sent to collections. I contacted the person’s insurance who hit me who also stated I should not be liable, but was threatened with collections regardless.
Repair Quality - 1.0/5.0 -
Insurance from the person who hit me was supposed to cover everything & when I picked up my car they had repaired something from “prior damage” that was not explicitly explained to me before dropping my car off and completing repairs. It was a small scratch on my bumper that I would not have ever repaired outside of this accident. When I dropped my car off, they told me “100% covered by insurance, nothing paid by you”. No one ever told me there was “previous damage” that would be repaired and paid by me. How would they know there was previous damage to my car bumper if they have never seen my car before the accident and all the damage was on the bumper? Also, the entire bumper and trunk were replaced, so why is anything owed by me and not the insurance company? Overall, no one told me before repairing a small scratch on the bumper that was apparently not from the accident and not covered by insurance, and crash champions demanded payment or it would be sent to collections. I contacted the person’s insurance who hit me who also stated I should not be liable, but was threatened with collections regardless. The amount was paid but I do feel that someone should have explained the repair of “prior damage” outside of insurance coverage to me before repairs were done. I would not have had those repairs done, and it is illegal to do so.
Customer Service - 0.5/5.0 -
Insurance from the person who hit me was supposed to cover everything & when I picked up my car they had repaired something from “prior damage” that was not explicitly explained to me before dropping my car off and completing repairs. It was a small scratch on my bumper that I would not have ever repaired outside of this accident. When I dropped my car off, they told me “100% covered by insurance, nothing paid by you”. No one ever told me there was “previous damage” that would be repaired and paid by me. How would they know there was previous damage to my car bumper if they have never seen my car before the accident and all the damage was on the bumper? Also, the entire bumper and trunk were replaced, so why is anything owed by me and not the insurance company? Overall, no one told me before repairing a small scratch on the bumper that was apparently not from the accident and not covered by insurance, and crash champions demanded payment or it would be sent to collections. I contacted the person’s insurance who hit me who also stated I should not be liable, but was threatened with collections regardless. David was the one who specifically told me these charges will go to collections and he will make no changes.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Anthony was great! Very communicative and helpful
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Anthony was great! Very communicative and helpful!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Professional yet friendly services.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great work! Very pleased with results! Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Really good customer service from day one. My truck looked brand new after all the repairs. Any questions I had were answer right away. The shop being able to return my rental was a super plus. Thank you so much Danny and Alex.
My Experience - 5.0/5.0 -
I am completely satisfied.
Likely to Recommend - 4.5/5.0
Repair Quality - 3.5/5.0 -
Only took too many follow up calls by me to find out that vehicle would not be done on time and when it was actually finished.
Customer Service - 3.5/5.0 -
Same reasons
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work!
Customer Service - 5.0/5.0 -
Excellent customer service!