Crash Champions #0744 Lincoln Park
In operation 5 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
My Experience - 0.0/5.0 -
Quality of Service was not the most optimal experience I have had with Geico car shops. When I arrived at the location at my appointed time, I was made to wait more than I needed to because the gentleman Victor seems too busy the exact same thing happened on my way back to pick up my car. I was made to wait while others were being served and the gentleman Victor just seemed very lackadaisical. Also, my car was left out in the freezing cold. When I came out of the lobby to drive it. The windshield were frozen with a sheet of ice. I would’ve thought that they would at least keep the engine running to warm my car up and give it also give it car wash. That is the level of service I am used to (at other auto shops I have been too - eg the C&w store).
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
Poor customer service. The ladies at the loony are fabulous, superb customer service. But the gentleman Victor needs a little more customer service polishing. He kept me waiting a long time to come take a look at my car even though I was there at the appointed time. He said 2-3 days to fix. No update aster that. I called to find out what happened on the third day and no one could get hold of him. They said he will email or call with an update. Nothing at all from him. I find that extremely unprofessional. After a day or two, they sent out a message, saying the car is ready for pick up. I went at the appointed time. Again, Victor nowhere to be seen. I was reading for longer than I should have. After that, when the car did come out, I noticed thick ice and snow all over the car windshield. They didn’t even take a moment to clean that out and keep the car on , so that it is heated before I step in. Maybe the store is not up to the level of professionalism that I have experienced at other Geico auto shops.
Customer Service - 2.5/5.0 -
See previous comment
My Experience - 5.0/5.0 -
Josh and his team did a great job. And also got my car back a day earlier than promised.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Felicia was most helpful in organizing the project so that it was least stressful for me. She is a real asset to the company. Josh from beginning to end did everything to take care of my car. Certainly, I must also thank the individuals that I have not met, but worked on the car.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work and experience
Customer Service - 5.0/5.0 -
Very nice and attentive
Likely to Recommend - 2.0/5.0
Repair Quality - 2.5/5.0
Customer Service - 2.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 3.0/5.0 -
Noticeable warping left behind
Customer Service - 2.5/5.0 -
Unclear on intent of work. between insurance and CC, I had a hard time understanding how decisions were made on how work was determined
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Jazz and the entire team went above and beyond.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Joshua did an outstanding job from the estimate to the completion of the work. He kept me informed every step. The work was completed on time and slightly less than the budget. The body work done was excellent and my car was returned in clean condition. I have had work done here before and it has always been exceptional.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Joshua did a fantastic job from start to finish and my car looked great. Exceptional service
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Didn’t give a 10 because their original estimate didn’t include an almost $1000 charge to validate (?) the LED replacement headlight, which I would think they should have known was going to be required…
Customer Service - 5.0/5.0 -
Everyone was very friendly and helpful
Returned Clean
My Experience - 5.0/5.0 -
Cordial, personal, attentive, professional service provided with respect and transparency! Josh was extremely supportive and helpful throughout the entire process! Thanks to all involved!
Likely to Recommend - 1.0/5.0 -
Bad experience. Wouldn’t not want to put my word behind this shop.
Repair Quality - 1.5/5.0 -
My experience with Crash Champions was not great as the time frame of the repair kept getting delayed.
Customer Service - 2.5/5.0 -
Employees were nice but not very helpful as there seemed to be much confusion at several points during the repair process. The supervisor had terrible he was rude and had awful communication as the project was delayed many times with new discoveries.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Giani and Josh were the best. Both went above and beyond. I hope I don’t get into another accident and have to go back. But I would love to see them again. Their professionalism and hospitality was honestly what made it a great experience
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Enjoyed the staff - the front desk was great - don’t know her name but sits on the right when you look at the desk. jasmine was wonderful to work with.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
My car is looking great and I really appreciate the excellent service that was provided to me by crash champions. The people working behind the front desk and the people working in the shop were all very helpful.