Crash Champions #0760 Bellingham Queen

4.9 (1,051reviews)
98%
2145 Queen St.,  Bellingham,  WA  98229

In operation 4 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (1,051)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with many highlighting flawless repairs that left vehicles looking brand new. The team received high marks for professionalism, friendliness, and going above and beyond expectations. Communication was a standout strength, with customers appreciating frequent text and email updates that kept them informed throughout the repair process. Many noted repairs were completed on time or even ahead of schedule. Complimentary interior detailing was a recurring pleasant surprise. A few customers noted areas for improvement directly from their comments, including delays without proactive updates, occasional parts-related setbacks, and minor quality issues such as bumper clips and alignment concerns. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop.
Select to learn more
"... I picked up my truck, I was genuinely impressed. The repairs were done beautifully, and the attention to detail really showed. It looked like my truck had never been damaged. ..." Read more
"... picked up my car, it looked absolutely fantastic — youd never guess there had been any damage. The attention to detail and quality of the work really stand out. Im so grateful ..." Read more
"Excellent customer service! Not only did they do a perfect job fixing my car they presented it clean and in perfect condition! I have and will continue to highly recommend Crash ..." Read more
"... for their incredibly friendly staff; they provided excellent customer service and did a fantastic job. I highly recommend the repair team—they did excellent ..." Read more
"Still having issues with front bumper and clips on both sides."
"... repairs were proceeding. What a pleasant experience to get almost daily updates on on the status of our repair! And the repair quality was excellent, too!" Read more
"... the time to answer all my questions. You guys have amazing communication, the updates were so helpful and my car was complete 4 days before it was estimated to be. Thank you so ..." Read more
"... time. They handled everything professionally and kept me in the loop on every stage of my repair. The people were very kind, very helpful. I'm very ..." Read more
"The communication each week was thorough and kept me in the loop, which was greatly appreciated. The customer service ..." Read more
"Great communication! Always keeping me informed regarding progress! Great listeners! Very knowledgable! They understand ..." Read more

My Experience

Alliyah was amazing, she kept me updated in the progress of the repairs. Her pleasant responses where amazing, she even coordinated the drop off of my vehicle to accommodate my work schedule (I work nights)

My Experience

My Experience

Likely to Recommend

Right in middle due to my experience.

Repair Quality

Gave my car to them for one week. It was to replace headlight and front damage. There was damage not completely fixed. The headlight assembly doesn’t fully work. The running light doesn’t work to where I needed to take more time off work to get my car to have a replacement light. Then I also asked about how to fix a light in my car. They said it was actuator and then said was not. Now saying it can be and that they didn’t put my care in maintenance mode to confirm. Super frustrating.

Customer Service

See first comment

Returned Clean

Likely to Recommend

Repair Quality

You guys are awesome. Excellent service at the front desk. The car looks great and I really appreciate you detailing it.

Customer Service

Returned Clean

My Experience

Everyone at Queen St Crash Champions is great. Aliyah and JJ were both so helpful and communicative during the whole process. Working with them made a difficult time feel easier. They went above and beyond.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Crash Champions did absolutely amazing with my car! It looks amazing! I couldn't have asked for anything better! Their customer service was incredible to and they kept me updated throughout the entire process! Plus they vacuumed, and washed my car! Amazing service! 10/10 recommend!

Likely to Recommend

Repair Quality

Amazing work! The customer service was incredible! I was updated throughout the process! And the car looks as good as new! 10/10 would recommend!

Customer Service

Likely to Recommend

Repair Quality

Excellent work.

Customer Service

Excellent work.

My Experience

Great service, great communication. Why was the estimate 50% off?

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

I have told my friends about the great service that I received.

Repair Quality

Great service and knowledge staff.

Customer Service

Great job fixing my car.

Likely to Recommend

Repair Quality

Very good

Customer Service

My Experience

Every aspect of my experience was exemplary. JJ at the front desk was extremely competent and made me feel I was in good hands. Aliyah, the estimator, was extremely knowledgeable. I was kept in the loop every step of the process. Highly recommend!

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Very friendly and knowledgeable. Kept me up on the progression of repairs.

Likely to Recommend

Repair Quality

Great lady i worked with.

Customer Service

Returned Clean

My Experience

Everything was done perfectly and quickly

My Experience

Quality excellent though took a few days longer than estimated.

Likely to Recommend

Repair Quality

Great company to work with! Easy to communicate with, professional, and friendly. I had a very positive experience working with them and would definitely recommend them.

Customer Service

Returned Clean