Crash Champions #0763 Seattle Sodo
In operation 4 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
Everybody we worked with was stellar!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Jon and Mr Flowers were great to work with. Cheerful, informative, and always very professional
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
Communications were worse than below average. The absolute lack of communication made my experience with Crash Champions miserable.
Customer Service - 0.5/5.0 -
Terrible customer service from managements and staff.
My Experience - 5.0/5.0 -
Front desk guy… amazing!
My Experience - 5.0/5.0 -
We were happy with all the communication, the repairs, the speediness and the overall work that was completed!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Crash champion was very easy to work with very good communication excellent service I would definitely use them again
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The constant communication was very appreciated. And the customer service from Chris and Mr. Flowers was amazing!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Wonderful customer service and communication.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent customer service. All questions were answered satisfactorily, and process was explained thoroughly
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
In addition to my accident related repairs, I asked for a quote to fix the rear drivers side scratches. My thinking was that this could be done while you had the car. I was initially pleased when the rep told me his tech had looked at the car and said the scratches would buff out and that this would be done at no charge. However, this work was not done and when I asked the front desk person about this, she told me that the rep was off until the following tuesday and that he would call me when he got back. He did not.
Customer Service - 0.5/5.0 -
Week delay before car was even assessed... clearly embellished damage to car...Repairs took over 6 weeks, which was a length of time the insurance company said was unreasonable and stopped paying for the rental...asked for an estimate on a scratch on rear drivers side door. the customer service rep said in writing that the tech looked at it and said it would buff out and that they would do it for free. this was not done. no one responded to my questions regarding this aspect of the project despite the front desk person telling me the rep would call me on the following Tuesday...car was accepted at Rainier location and then sent to Georgetown, a location that I had not researched. Prior to this happening, a friend told me that this is what Crash Champions does regularly. Additionally, when I messaged the rep about my insurance company saying that the timeline was unreasonable and that they wouldn't pay for the rental after a certain date, he called me back and questioned the truth of my statement. he said that he had already cleared the repair and timeline with my insurance company and his tone suggested I was lying. He insisted on a name and contact information of who told me this info at the insurance company. When it took me a few minutes to retrieve the info, he further insinuated that I was making this up...as if he had "got me" by asking for the name of the insurance company contact. When I did actually forward the email from the insurance company, he said he would call them to figure out what was going on and then call me right back. He never called me back. Obviously there are many problems with my experience. They were amplified because I had a baby born on May 1...several weeks after dropping off the car. The excessive timelines (caused by a number of factors beyond shipping of replacement parts...ie the delay before the car was even assessed, the embellished assessment of damage and then the actual repair timelines) caused me a lot of stress due to driving a less safe rental with my newborn. Overall, it was a terrible experience.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am very impressed and happy with the service I revived at Crash Champions SODO location. The entire team was responsive, informative, and friendly to work with.
Customer Service - 5.0/5.0 -
The front desk staff was a pleasure to work with and well informed about what was needed to fix my car and the process of the repair.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Really appreciated the detailing in and out.