Crash Champions #0763 Seattle Sodo
In operation 4 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
One of the customer service are not capable to communicate easily
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you so much for the quality work and speedy return! Y’all rock
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
worst customer experience i’ve ever had
Repair Quality - 2.0/5.0 -
Unable to recalibrate my lidar/sensor settings after repair. had to go to dealership to repair.
Customer Service - 1.0/5.0 -
Would only receive responses if i emailed the GM. front desk in person could never find me in the computer.
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0 -
The entire experience was sub par I had been a customer of Seattle Automotive for many years and many cars Ii started calling in October I didnt get the appt until the 21st of March not one phone call was returned I basically had to do all the talking to the insurance company ou lost the estimates that you sent the insurance company I had to go through my old emails and send them to you I have to say Patience was one person who actually got the ball moving and did something I have had muc more work done in far less time the hood isn’t seated straight my passenger door can no longer be rolled down by the passenger (no it’s not locked) my $1200 radar system (escort Passport ci no longer works all in all I’m very disappointed
Customer Service - 1.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 5.0/5.0 -
excelente trabajo espere unos días para que llegara la pieza , pero es comprensible, tienen mucho trabajo,
Customer Service - 4.5/5.0 -
es bueno, casi todas las chicas son amables, solo una de ellas es algo cortante en sus respuestas
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Patience is fantastic!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent job
Customer Service - 5.0/5.0 -
Customer service are nice and very accommodating Very good job
Returned Clean
Likely to Recommend - 0.5/5.0 -
The experience with the Service Advisor was so horrible, I would never come again. I will also be telling my insurance companies to never go with Crash Champions again. I was so upset and disheartened by the whole process.
Repair Quality - 4.0/5.0
Customer Service - 0.5/5.0 -
Despite me working with the Service Advisor for over a month, she still did not know my name *at all* the entire time. Even though we send e-mails back and forth, she called me the wrong name every single time. She was very rude and pushy. Even though I tried everything on my end, she was not flexible despite the fact that insurances were the ones delaying the repair. She stated that I said that the repair was ready to go, but I specified to her multiple times that I hadn't said that. I understand that there were 3 claims, and at one point, I changed from wanting to do self pay to insurance pay, so I acknowledge that I wasn't consistently constantly. However, with having multiple parties involved, I would've hoped for some leniency and understanding from the Service Advisor. She sometimes would not communicate updates so I thought everything was going well, only to find out that there were a lot of pending issues. If she had kept me in the loop more, I would have tried to solve them better. She never spoke to me in a kind tone and through all of our e-mails, never called me by the right name. I felt really discouraged and drained by her cold and rude attitude throughout our time together.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The bumper looks brand new.
Customer Service - 5.0/5.0 -
Great communication, they were willing to hold my car until I return from my overseas trip.