Crash Champions #0764 Grady Way
In operation 4 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 0.5/5.0
Repair Quality - 3.0/5.0
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 3.0/5.0 -
Location was convenient, car was repair was good, customer service was lacking. Others have asked already and I have shared my information about my experience.
Repair Quality - 5.0/5.0 -
Repair quality was good, customer service and follow up is poor.
Customer Service - 2.5/5.0 -
I had a hard time scheduling an appointment. I left voice messages several times and call were never returned. The online scheduling did not work as well - no return call. The shop did not open on time and even after I had an appointment for an appraisal, the shop was not open at 8am.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
This was the best service I've ever received. I've been through many cars and troubles with those cars. All sorts of different areas, cities, and shops. Again, this was the best service I've ever received.
Customer Service - 5.0/5.0 -
Excellent service. Engaging and informative. It's hard not to notice that type of service. Again, excellent service.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
great job.
Repair Quality - 5.0/5.0 -
Great job.
Customer Service - 5.0/5.0 -
great.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
Difficult to contact
Customer Service - 4.0/5.0 -
Again extremely difficult to contact....messages left no return call.
Returned Clean
Likely to Recommend - 2.5/5.0 -
I know there was an ownership change but was too difficult to deal with this agency
Repair Quality - 3.0/5.0 -
Body work good but combination and updates very poor.
Customer Service - 2.0/5.0 -
Only 1 time did I get update. Every other time I had to call and even when I left message got no return call.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 2.5/5.0 -
These folks are great in person, but they don't have enough people to pick up the phone or call back with accurate information. Very frustrating. Would likely not recommend because of this.
Returned Clean
Likely to Recommend - 2.0/5.0 -
I would love to recommend your repair staff and the staff person that worked with me on updates as they were genuinely professionals at their jobs. However I guess time will tell as I do not have a copy of the billing to the insurance or any other information since retrieving my vehicle on my own. Follow through can be magic for some things......
Repair Quality - 4.5/5.0 -
The repairs were done really well by the auto body professionals in your shop and Highline Frame.
Customer Service - 4.0/5.0 -
The employees or staff working on calling me for updates etc did a good job and were very professional unlike the management they had to get authority for progress from.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
The repair was fine, the staff was courteous. However they lost the key to my vehicle which delayed the repair. Today I found my spare key and it does not work. I am waiting for them to call me back to get the spare key programmed. It has been frustrating and time consuming to have to deal with this.
Customer Service - 4.5/5.0 -
They did not make sure my key was secure.