Crash Champions #0797 Willows
In operation 3 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 1.5/5.0
Repair Quality - 4.5/5.0 -
Quality of work was great. Noticed one small item was missing but have no interest in going back and dealing with the location again. Would rather pay out of pocket than deal with them again.
Customer Service - 0.5/5.0 -
Had to call multiple times to get updates, was given 3 different delivery dates, all missed. No proactive communication when dates missed. Placed multiple calls and left a couple voicemails with no calls back. Had to show up in person to get an answer. When I picked up my car the receptionist basically hand me my keys and paper work and said that’s it. No one walked me through repairs, took me out to walk me around the vehicle or anything.
Returned Clean
Likely to Recommend - 3.5/5.0 -
The work done was good. The Rep I dealt with was the best. Timing was an issue
Repair Quality - 3.5/5.0 -
2 weeks in for bumper replacement, the car was not ready until I called in. Took another 4 days with more follow up up to delivery. Call detail was skipped during pickup
Customer Service - 3.5/5.0 -
Since being a very high end repair facility, timing for delivery is an issue
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0 -
10 for the work which was excellent 5 for timely completion
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
Everyone was good and did their job, but my problem was that my car was in their possession for 69 days and I never had a good sense of when it would be returned completed
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0 -
Missed promised timelines 3x and by more than 2 weeks in total.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
Was told that if I dropped the car off, that the repairs would be done and ready for pick up when we returned from vacation. We were out of the country for 14 days and when we returned the car wasn’t ready. It took more than a month and a half after we returned from vacation before the car was ready. To say I was disappointed would be an understatement to how I truly felt.
Customer Service - 1.0/5.0 -
I was told one thing when in reality you knew that promise was never going to happen.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Chris Nelson did a professional and conscientious job in shepherding our Porsche Cayenne through its repairs. Good communication, and expediting when and where able. Wholesale while we don’t like the reason we needed to work with Crash Champions we are thoroughly impressed with the work they do.
Customer Service - 5.0/5.0 -
Kim, Chris and every one we worked with were responsive and accommodative.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Loved the work done on the car, communication, and customer service. Thanks
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Chris did a great job handling my questions during the damage review and kept me informed of the repair progress.
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0 -
Great repairing quality
Customer Service - 3.5/5.0 -
Overall, I am satisfied with the quality of the repair\. The workmanship met my expectations, and my vehicle was returned in clean condition, which I appreciated\. However, there are two areas that need significant improvement\. First, the repair took much longer than originally promised\. The estimated completion time was 30 days, but it ultimately took 45 days before the vehicle was repaired and delivered\. Second, the customer service throughout the repair process was disappointing\. Aside from one initial communication with the technician, I received no proactive updates regarding the repair status\. No one from the service or customer support team contacted me during the entire repair period\. Instead, I had to make multiple phone calls myself to ask for progress updates\. The repair quality was good, but improving communication and providing timely status updates would greatly enhance the overall customer experience\.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
always the BEST!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
if you care about quality, this is the place to go.
Repair Quality - 5.0/5.0 -
High-quality work as always, vehicle delivered in pristine condition.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Only have car for 4 days, seems ok
Customer Service - 4.5/5.0 -
Receptionist would say it’s normal to take this long. But why?
Likely to Recommend - 4.0/5.0 -
Chris does an excellent job with paint work. I can confidently tell my friend or colleague about
Repair Quality - 4.5/5.0 -
subtle difference when shutting new door and original door
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Excellent service and communication from Tobey although it took a long time!
Customer Service - 4.5/5.0 -
See above
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Work always looks great, but took longer than expected.