Crash Champions #0797 Willows
In operation 3 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It was slower than anticipated and there were less updates than what I’d have prefered but the results were worth the time they took.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
First, it took two plus months to replace the back bumper and repair the trunk, which the trunk still doesn’t even look aligned properly, but I do not wish to take back to the place. Then, there was an utter lack of communications all around - between the estimator and the front and ultimately to me. I didn’t get informed of anything that was going on until I called because I got tired of just waiting. The deadline kept on getting pushed out due to back orders, but they can only blame that so much when the car was just sitting in the shop for 3 weeks because they thought that it was ready to go without checking final checks. And it was the patronizing attitude from the front desk that sent me through the roof, feeding me the back order story all over again when I already had a conversation with estimator about how they forgot to check for three weeks. Overall my experience was very frustrating and I do not plan on going back to this shop again.
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repair job was done in accordance with the manufacturer's specs
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Forgot the overspray on windshield. No big deal
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
I would recommend them simply bc there are few places that will/can work on luxury EVs.
Repair Quality - 2.0/5.0 -
Quick to get the vehicle in and communicate the start of a project. Terrible communication re: status over the duration of the work and inappropriate duration estimates.
Customer Service - 2.0/5.0 -
The scheduler and initial tech estimations were friendly, kind, and communicative. The customer person I talked to on a couple occations was downright rude.
Returned Clean
Likely to Recommend - 0.5/5.0 -
I doubt myself will even come back.
Repair Quality - 0.5/5.0 -
Delayed for a month. Called 8 times every few days. I ended up paying $1500 more for car rental and having to return and rent multiple times. I called multiple times just to get an estimate date, but was never able to get anything. It feels no one there cares about their customers. They only care how their business is run. How can this be improved?
Customer Service - 0.5/5.0 -
Delayed for a month. Called 8 times every few days. I ended up paying $1500 more for car rental and having to return and rent multiple times. I called multiple times just to get an estimate date, but was never able to get anything. It feels no one there cares about their customers. They only care how their business is run. How can this be improved?
Returned Clean
Likely to Recommend - 3.0/5.0 -
It’s hard to say. The communication piece was a frustrating component. Chris was wonderful and kind, and really gives attentive and empathic service and I know that it’s all just a result of being stretched thin. The work itself is impeccable, however, and for that I can say with confidence that I would recommend based on that alone.
Repair Quality - 5.0/5.0 -
Im very happy with how the repair looks and the attention to detail on paint matching, everything looks even better than it did when I dropped the car off. It’s like a brand new car! That with the level of detailing they did to clean my car up, I’m just beyond happy with this.
Customer Service - 4.0/5.0 -
I want to explain my rating: Chris is incredible! Chris gets a 10 for customer service. He met me with empathy and care and although the communication piece was hit or miss, he did take accountability and ultimately wanted to make sure everything was done to a high standard, which I really appreciate. Chris is really great with the transparency and making you feel cared for, especially since I had a couple of insurance related snafus along the way, and he really pulled through and helped me out. Thank you Chris!! However 0/10 for the older front desk receptionist (curly haired lady) who is incredibly rude, not warm or welcoming, and always met me with a snide comment about my situation or who I was working with. It’s incredibly unprofessional to make snide comments about your coworkers to customers.
Likely to Recommend - 5.0/5.0 -
telling everyone
Repair Quality - 5.0/5.0 -
amazing service, craftmanship and staff.
Customer Service - 5.0/5.0 -
friendly and kept communication lines clear
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Tobey was amazing. With an upcoming deadline of our move, he arranged all the work to be done on time, including final wrapping on the day of picking up the car. Great service, friendly staff and great result with my car. And thank you, Tobey!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Best place super professional work
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I did have to follow up to find out what was going on, like I didn't know how long it was going to take, but it was done impeccably so that's great
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
repair seems fine.
Customer Service - 0.5/5.0 -
zero communication or updates. several messages were left over two months. none were returned.
Likely to Recommend - 5.0/5.0 -
in the end, the result was great and they fought HARD to replace all the best parts. They did the hard work of going back and forth with the 3rd party insurance and saved me the headache. HUGE thanks for that one
Repair Quality - 4.0/5.0 -
few things 1) They were great at seeing the little issues and calling out how to make it better... LOVE THAT and super pro 2) I was given a general Done estimate of 10 business days. Turned out to be more like 30 business days; this part stung, but I also understand because they found other issues once they took the parts off 3) they lack of keeping me informed is what killed me the most. I had to keep reaching out and asking for updates and done date.. i did not like that
Customer Service - 4.0/5.0 -
few things 1) They were great at seeing the little issues and calling out how to make it better... LOVE THAT and super pro 2) I was given a general Done estimate of 10 business days. Turned out to be more like 30 business days; this part stung, but I also understand because they found other issues once they took the parts off 3) they lack of keeping me informed is what killed me the most. I had to keep reaching out and asking for updates and done date.. i did not like that
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 1.0/5.0
Repair Quality - 1.5/5.0
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Toney & Trip & Kim were all great to work with, good communication and quality work.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 4.5/5.0 -
From my untrained eye, I cannot see anything wrong with the repair that was done. I'm satisfied.
Customer Service - 4.0/5.0 -
When it comes to Customer Service, the people were nice enough. They were working within the system that they were given.