Crash Champions #0797 Willows
In operation 3 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0 -
long time to fix car, would have liked it faster and also would like an update if it is going to be 3+ weeks to give me an idea of progress
Customer Service - 5.0/5.0 -
always responsive
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 1.5/5.0 -
Took five weeks to fix a minor bump in my rear bumper
Customer Service - 1.5/5.0 -
They didn’t give me any updates during my five week wait. I was the one having to call them every time. The only time they contacted me was when the car was fixed after five weeks.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job. Everyone was extremely friendly and helpful. I would definitely recommend this location to anyone who asked.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car came back better than before and they even vacuumed and clean the car before returning it. Highly recommend.
Customer Service - 4.0/5.0 -
Could have been a little more proactive with updates.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 0.5/5.0 -
My car battery is dead at the time of pickup. The worst part was this was an after hour pickup and after calling in my insurance the person came to recharge my battery requested to replace it.
Customer Service - 0.5/5.0 -
My car battery was dead by the time I arrived. I had to call my own road side assistance to get things done and wait 3 hes in the lot
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fantastic support. Great team. Thanks for helping me with my insurance claim.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
I felt like it took way too long to perform repairs on my vehicle and the communication was lacking and inaccurate.
Customer Service - 1.5/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
I have been here a lot with this car. So will probably come back if needed but this was not acceptable. Because it took so long it cost me out of pocket on an insurance claim over 1300 dollars.
Repair Quality - 2.0/5.0 -
it took 60 days for my car to get done
Customer Service - 2.5/5.0 -
your receptionist is amazing and the only person that i actually talked with until i requested the overall manager of the store.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Have been a customer since 1994 or so. You guys are consistently great. Chris was a pleasure to work with. I would never go anywhere else.
Customer Service - 5.0/5.0 -
See above. Chris is great. Front desk staff is great.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0 -
The work that they did was good and the car came back detailed which was nice, but their timeliness and communication need improvement.
Customer Service - 2.5/5.0 -
No estimate sent until I emailed and called multiple times despite them having my car. I was told the appointment would only be set when parts were ordered so my car wouldn't be gone long, that was not true.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 4.5/5.0 -
The body line crease is a little different by feel versus on the other side of the car, but visually indistinguishable
Customer Service - 2.0/5.0 -
Repair time was drastically off (almost 6 weeks) versus what was estimated (3-4 weeks). Occasional queries on the status of the car were met be annoyance from the front desk.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0 -
i woudl say the repaires are good but the service is really bad.