Crash Champions #0797 Willows
In operation 3 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Work had to be redone due to poor quality. Customer required adjustments. There is no QC in the shop.
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I have left several negative reviews already through multiple feeds and contacting BBB.
Repair Quality - 4.0/5.0
Customer Service - 0.5/5.0 -
We brought our Volvo in for a minor bumper repair based on our insurer’s referral and had a very poor experience. After drop-off, Chris could not provide any estimate for completion. It took several days for Chris to respond to basic email check-ins, and even after a couple of weeks he still could not give a timeline. After about a month, we were told the car would be ready on Friday. When we called that day, we were told it was not ready and would have to sit over the weekend. We picked up the vehicle and, on the drive home, noticed the rear wing window (tinted so difficult to notice) was shattered—likely while the car was in their possession over the weekend. Chris initially suggested it was an attempted break-in while the car was on their lot. He later changed his explanation and claimed it must have happened after pickup. However, we contacted the shop within about an hour of leaving, and the vehicle had not been parked or left unattended. Based on the timeline, the damage occurred while the car was at their facility, but you have not taken responsibility. Customer service and communication were poor throughout. The bumper repair appears acceptable, but the overall experience was not.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Work seems to be completed adequately. It would have been nice to have a summary explanation by a repair representative on what was done as an added value customer service experience
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
The repair to my vehicle was very good. The time for the repair was a little excessive -- about five weeks.
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
I'm on the fence here, repair quality seems high but my car went into a black hole for three weeks without updates and without a confirmed finish date. that made me unhappy.
Repair Quality - 5.0/5.0 -
Repair quality seems to be excellent
Customer Service - 3.0/5.0 -
I was not kept informed of the progress of my repair, I had to ask and even then, was not given specific information. This seems like a decrease in customer service vs. Queen City Auto Rebuild.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 4.0/5.0 -
It took 6 and a half weeks to finish, even though they told me it would be 2 weeks.
Customer Service - 0.5/5.0 -
I was very displeased with my service because, despite them running into issues communicating with my insurance and themselves. It took a total of 6.5 weeks to complete a front fender job. The front desk worker would also be annoyed at the frequency of my calls, calling every third day just hoping for any type of update other than the technician will call you back, even though they won't. Very poor communication skills about what was happening with my car. When I got out of my car, the car battery was dead, and I had to spend my own money on top of the price I paid at a Safeway to get batteries for two, which was nearly $13 which I had to walk 2 miles to get them. When I was on the phone with their technician, he said he would send me some on Amazon. I got an email an hour later telling me how cheap they are and what batteries to buy, even though they said they would buy them for me.
Returned Clean
Likely to Recommend - 5.0/5.0 -
The reality is it depends on the car. There are businesses that can do solid work but when it comes to a special make and model, I would only trust Tobey at Crash Champions.
Repair Quality - 5.0/5.0 -
I am so impressed with Crash Champions—I never expect a complex repair/claim involving insurance to go smoothly and our experience was not only completely free of hassles but our car has been restored fully.
Customer Service - 5.0/5.0 -
Tobey and his team communicated so clearly and concisely—friendly and understanding but serious in tone and execution. Tobey’s expertise is rare and it is the only thing that matters when you need work done properly on an expensive vehicle.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Wonderful business and perfect in all way
Customer Service - 5.0/5.0 -
Super beyond great
Returned Clean
Likely to Recommend - 5.0/5.0 -
Always recommend
Repair Quality - 5.0/5.0 -
Great service !!!
Customer Service - 5.0/5.0 -
Great service
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
incorrect wheel repair, imperfections in the ppf, mis-alignmet of the hood all pointed out by me AFTER the repair was supposed to be complete and QC'd and still waiting for remediation.
Customer Service - 1.0/5.0 -
had 3 different reps... communication of updates was horrible! I was told the job should take 12-15 days,it 2.5 months! and it still wasn't right. Did not start getting any movement until the general mgr took over a month into the job.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Long wait to get in but that is understandable
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Recommend this location
Repair Quality - 5.0/5.0 -
Great customer service! Estimator and front desk made the situation feel relatively easy. If I have an issue in the future, I will be back
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Oh I will tell everyone to stay away
Repair Quality - 0.5/5.0 -
I’d give zero if I could. I dropped my car off on February 2nd for a simple hood replacement. I got it back on March 19th — 45 days later. Parts arrived February 17th. They broke a component during installation, reordered, and never called me. I had to call every few days just to get any update, and every time I was told “we’re prioritizing your car.” When I picked up the car, the rep accidentally showed me a photo proving the bumper wasn’t even painted until mid-March — nearly a month after receiving the parts. The excuses were endless: “we’ll have it by end of week,” “maybe tomorrow,” “the snow caused a delay.” Because of this I had to reschedule flights and plans repeatedly, all while being without my only car and paying out of pocket. If they had just been honest once about the timeline I could have planned around it. The GM verbally offered a rental in the last week — too little, too late. I asked for a reduction instead. He never said no, then dodged it on pickup day. A request to fix minor rim scratches as goodwill was also ignored. Zero proactive communication, no accountability, and vague promises that never materialized. Would not recommend.
Customer Service - 0.5/5.0 -
No one ever called me once I dropped my car, nothing
Returned Clean
Kept me Informed?
No
Likely to Recommend - 2.5/5.0 -
They are the only game in town for my vehicle. Otherwise, take your vehicle out of state
Repair Quality - 4.0/5.0 -
Repair quality- Front rim still needed to be repaired. Walk around wasn't conducted on the hand off.
Customer Service - 2.0/5.0 -
Customer Service - Either they had a new front desk person who didn't know how to research information or they had someone who is there quietly quitting, making it difficult for everyone else.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 0.5/5.0 -
The repair is not complete
Customer Service - 0.5/5.0 -
Bad experience working with Yev
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Professional and quick