Crash Champions #0797 Willows
In operation 3 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service from beginning to end. I couldn't be more pleased. Thank you!
Customer Service - 5.0/5.0 -
Excellent service from beginning to end, I couldn't be more pleased. And I am a tough customer to please, but you did it all perfectly!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looks great! Service was quick and I could see every stage of my vehicle repair status on website.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0 -
Definitely recommend for quality but would tell others to plan for their car being at the shop for a looong time
Repair Quality - 5.0/5.0 -
Overall repair was flawless. Car looks new
Customer Service - 4.0/5.0 -
Overall provides good updates but timeline was delayed multiple times
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
From the first hello to getting my keys and thank you, the entire experience was first class.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Although it took nearly a month to repair and 1-2 months to get it scheduled for repair. The finished product was performed to our expectations.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
RYAN was AMAZINGGGGG! My car looks brand new and she’s soo clean. Thank you again RYAN!
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0 -
Hard to answer. If the repair only includes the door and window I would give a 10
Repair Quality - 0.5/5.0 -
Took 1 month after the accident to work on car and then 3.5 months later car ready except ooops somehow on working on fixing the passenger door and window when all put together the computer system crashed and I had to cover that 10k. I think Ryan has exceptional customer service but I never expected that in the process of fixing a door and window I walk out with a 10k bill. Ming’s you, I was not the responsible party. All in all I have to also point the finger at USAA and their struggle to even find a. T pair shop that works in the aluminum alloy door. So go figure why I am not exactly satisfied. I am beside my self. It wa the most stressful situation. 3.5 months to fix a door and window and then the whole system fails and I pay for it.
Customer Service - 4.0/5.0 -
Ryan was great
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great communication, on time, beautiful work!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Got a new scratch/scuff on my car but other than that the initial problem was fixed , did not want to raise attention on the new scuff because I already had to wait 2 months for a fender replacement & paint job! Overall I’m content with the work just lost a few points once I seen the scuff on the side skirt when the work was on the fender, although minor still noticeable … service was decent the receptionist was nice & Ryans a great guy— it’s just the situations where it’s outta one’s control for the laborers to provide extra care failed to do so. The heart of this business lies in the labor , so laborers be mindful on how important every detail on a persons car is noticeable & take pride in your works if you wouldn’t accept it on your higher-end car don’t do it to the next person. Will J. Jaguar XF
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Nancy and Ryen were both extremely helpful and kept me informed.