Crash Champions #0797 Willows
In operation 3 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
When the car was returned there were 2 drill bits lodged in the tire that had to be repaired. But the actual work for the repair was good.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.0/5.0
Repair Quality - 2.5/5.0 -
I liked it better when it was Queen City.
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Very good work and easy to work with.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I have already done so.
Repair Quality - 5.0/5.0 -
Ryen Lester is the best in the business. He takes excellent care of his customers, from the first terrible minute your car is wrecked, throughout the terrible car insurance process, throughout your car repair. Ryen keeps you appraised all along the way, so you don't have to worry / think about your car-- he does it all.
Customer Service - 4.5/5.0 -
Ryen Lester does a superb job from start to finish
Returned Clean
Likely to Recommend - 1.0/5.0 -
Sorry, the experience was bad from start to finish. I have no problem with the interactions I had with the staff, but the repair took too long, the quote was not honored, I was not kept informed of when it would be done, and I had a rodent make a mess of my glovebox. Plus, the lack of communication when I informed them of the rodent was surprising. I didn't even ask for anything. I was just informing them of what happened and... silence.
Repair Quality - 3.0/5.0 -
When looking at the gap between the rear bumper and the lift gate, it is evident that an accident occurred. Normally, the gap would be consistent across the entire width of the vehicle. Instead, the gap on the left side is smaller. This issue was not brought to my attention when I picked up the vehicle.
Customer Service - 4.0/5.0 -
Everyone was pleasant, but I'm bothered by the fact that I was charged $400 more than the original quote. Apparently, the supplier upped their price after they provided the quote. The part was paid for in advance, so it makes no sense that a price increase would happen. The price you quote should be the price that is paid.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great experience from estimate through completion. Ryen was exceptional to work with.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repair was perfectly done in timely manner and all costs and communication with the insurance company was taken care of smoothly.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
Everything has been great but one thing. It seems the front sensor has some issues.
Customer Service - 4.0/5.0 -
I understand that with everyone busy, its hard to get all the information but sometimes it took awhile to get the information I wanted
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 4.0/5.0 -
The timeline for the repair was exceptionally long from car check in to finish
Customer Service - 4.5/5.0 -
Excellent
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Car looked great when finished. It was in the shop a few weeks and I had to reach out to get updates eventhough when I dropped off my car I was told I would get an update about 1x a week.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did excellent work, my car is good as new. They were helpful when the insurance company gave me a hard time as well.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
beautiful job on my 2003 530i
Customer Service - 5.0/5.0 -
my 530i restoration is perfect
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
Customer service was great when I asked, but I was provided no updates on the status of my car without proactively asking.