Crash Champions #0797 Willows
In operation 3 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
The indicator's are not making a noise. Both left and right are completely silent. Drivers side main light needs to be repositioned. It is not in the correct position.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0 -
It took four months to get my car in for repairs and took almost twice as long as the initial estimate. Everyone was friendly but this felt more painful than other shops I have worked with in the past.
Repair Quality - 3.5/5.0 -
Everything looks good, but a software error wasnot addressed before finishing the repairs
Customer Service - 2.5/5.0 -
Scott was responsive and easy to communicate with overall progress. However, when it came time to pickup my car it was difficult to determine when it would be ready and why it was delayed. There appears to be solid external communication but lacking on internal communication.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looks great. I was very impressed with the quality of the auto repair and customer service.
Customer Service - 5.0/5.0 -
The customer service level was exceptional.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
They came highly recommended from my son who works in the car industry. He said other places don’t do a good job and this place always does a great job.
Repair Quality - 5.0/5.0 -
Took care of my car efficiently and professionally. Got my car back like nothing ever happened.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
i was recommended here by my brother who had their cars repaired here previously
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I was quite happy with QC / CC overall - I would definitely use them again and recommend them to others. I appreciated that they were diligent in getting the job done well!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 2.0/5.0 -
I first trusted this place. Then I’m dissatisfied.
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Overall great, but can notice some small flaws & sanding haze/scratches.
Customer Service - 5.0/5.0 -
Tobey was awesome, informative, and helpful during the whole process.
Returned Clean
Likely to Recommend - 0.5/5.0 -
CC seems to take good businesses and ruin them. Queen City Auto Rebuild was a very good business.
Repair Quality - 1.5/5.0 -
CC got into a pissing contest with Safeco that reminded one of junior high school. It took 5 months to get my car fixed. Most of that was CC's fault
Customer Service - 1.5/5.0 -
The only good thing they did was release my car at the end of December so it "only" took 5 months to fix.