Crash Champions #0797 Willows
In operation 3 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 3.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
Workmanship outstanding, as ever, process this time was not good re customer service. My decision to recommend will depend on response to these comments.
Repair Quality - 5.0/5.0 -
Workmanship great as usual, process was shaky: we had to ask for progress updates (to know required rental period for the substitute vehicle) all the time, and when we asked for them, Michael Man took some time to get back to us.
Customer Service - 2.0/5.0 -
See previous comments. Progress info was not forthcoming.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Thanks so much
Customer Service - 5.0/5.0 -
Thanks
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 4.0/5.0 -
When I dropped my vehicle I told the tech about chip in the front camera but it was not fixed/replaced
Customer Service - 3.5/5.0 -
The staff at Crash champions Redmond location was not at all helpful in communicating the progress of repairs I am not happy with the service I received
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0 -
Would tell them to make sure you had an accurate completion date
Repair Quality - 2.5/5.0 -
The door had to be painted a second time it took three times as long to get the car back is what I was told to when I got my initial estimate
Customer Service - 2.5/5.0 -
Had to call several times to get a response
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
see my previous response.
Customer Service - 2.5/5.0 -
The car was repaired however there were still 2 issues with it: 1) there was a small dent that wasn't there when I handed the car in. 2) you replaced one clear ppf where the car was damaged but did not replaced the other side. The 2 ppf shark fins did not match. One was clear white (body color of the car) and the other one was yellow. Poor communication: I had to ask my adviser 3 times for the pics. He promised me he would take pics and send them to me during the repair process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I so appreciate the attention to detail and making sure the work was done correctly - you noticed a flaw and you fixed it. Thst is excellent service. Thanks for detailing my car too!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Consistently transparent, follow-up communications and flawless auto body workmanship.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Michael was helpful and thorough.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great communication. Great work.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0 -
The work done is good
Customer Service - 0.5/5.0 -
The repair took almost 40 days and during that time there was no communication from Crash Champions regarding the delay. The insurance company forced us to return our rental car and our family was down to one car for over a week. Contacting someone from the repair facility was difficult and the front office person did not seem to care about our problem and was not helpful.
Returned Clean
Likely to Recommend - 4.0/5.0 -
see rest of report
Repair Quality - 4.5/5.0 -
Paint on front bumper cover doesn't match completely with paint on car.
Customer Service - 4.0/5.0 -
estimate was $1,000 of original estimate.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very proficient & SUPERB work
Customer Service - 5.0/5.0 -
Customer Care at every station at Crash Champions is phenomenal
Returned Clean
Likely to Recommend - 5.0/5.0 -
Already did
Repair Quality - 5.0/5.0 -
Quality of work is excellent. Working with Yev was great, he was very knowledgeable and easy to work with
Customer Service - 5.0/5.0 -
Yev was great