Crash Champions #0797 Willows
In operation 3 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I don’t think I would recommend because they took a while and I had to call for status updates. And when I kept calling they seemed annoyed with me and didn’t give me accurate information. One person I talked to I actually liked because she actually did a follow up call for me. Which I really did appreciate. Thay goes a long way.
Repair Quality - 3.0/5.0 -
So far it seems okay but the fact my trunk didn’t work at first did really bother and worry me
Customer Service - 0.5/5.0 -
I didn’t appreciate the lack of communication or the fact whenever I called they seemed to be irritated with me. It was blatantly in their tone
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
All personnel contacted were very professional. The repair was completed to my satisfaction. Thanks Trip
Customer Service - 5.0/5.0 -
All personnel contacted were very professional. The repair was completed with satisfaction and timely.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0 -
Overall, very satisfied with the workmanship and the work from Ryan and team! I’m nitpicking here, but I had to call a couple of times to check in on status and delivery, but Ryan pulled through and delivered the car as promised.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
excellent service all round
Customer Service - 5.0/5.0 -
very attentive, good communication
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
Excellent result
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I already showed my co-work, who referred me, the work. He was equally impressed.
Repair Quality - 5.0/5.0 -
The new bumper looks great, and I can't tell the paint damaged passenger door handle was ever dinged.
Customer Service - 5.0/5.0 -
Toby answered emails quickly, and provide prompt guidance about the repairs and adjustments. Went from trying to repair front bumper, to replacing it, because the crease wouldn't come out.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0 -
Please provide more frequent updates on progress.
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
The car looks great but the office didn't do a good job of keeping me informed. I reached out to Ryen at every point. He never initiated contact with me and I wasn't told my car was ready. I had to call and find out. But I will say, when I did email Ryen, he returned my email almost immediately.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thay did the great job on replaced of my van sliding door along with repairs and painted the whole side. We just got the van back with no sign of damaged and repaired, like nothing had happened . Special thanks for Diane & Michael and the whole teams.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0 -
No updates provided on the repair progress unless called multiple times.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
It makes a difference to have a great job
Repair Quality - 5.0/5.0 -
My car is back to its proper condition. The trauma of being hit by another car was a little mitigated by having. My car returned to its prior condition. They did a thorough job.
Customer Service - 5.0/5.0 -
Paperwork and communication was thorough and error free. The ship kept me updated on the progress
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Enjoying clean windows. Dog hair gone. Repairs look very good