Crash Champions #0797 Willows
In operation 3 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 0.5/5.0 -
A disappointing experience from the start until now and it still isn’t finished.
Repair Quality - 1.0/5.0 -
They got my deductible wrong, couldn’t get a proper headlight for over a week, lost a part of my license plate holder because the worker didn’t know what he was doing. I was told my car was detailed and it wasn’t. I have no idea when they will get the part so that I can put the front license plate back on the car.
Customer Service - 1.0/5.0 -
Although Michael was very apologetic it did not offset what happened.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Michael was phenomenal to work with. We had two cars in the shop at the same time and he helped coordinate their repair so we could have one back as quickly as possible.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
well done. Nice people
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0 -
I had to initiate most communications during the 6 week repair process, both to understand what was going on between crash champions and audi, and to track progress. Whe care initially got there, it sat ignored for a week and was passed from one advisor to another.
Customer Service - 3.0/5.0 -
see previous comment.
Returned Clean
Likely to Recommend - 4.0/5.0 -
Yes, I had a good experience with a different location and I think I would recommend them but not this particular one.
Repair Quality - 4.0/5.0 -
The body shop repair looks great. However, the were a few minor details like some cables left unsecured by the driver side. The mechanic job done by a partner mechanic shop needs to be reassessed due to concerning noises.
Customer Service - 3.5/5.0 -
Overall it was good. However, the estimator assigned to us is consistently unavailable and not keeping us up to date with the status unless we reach out asking for it. Whenever we did call and got transfered to him, it always went to voicemail. He never called back and always just email, which can make communication difficult and slow when it is something that required a lot more back and forth.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Diana Bourgeois was great
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Not only was the work superbly done with clear expectations, but I found Ryen to be wonderful, understanding, and made the whole experience seamless and very positive.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
It was originally estimated to be finished in several days, but it actually costed 4 weeks.
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
always recommend them
Repair Quality - 5.0/5.0 -
the best around, lucky to have them :)
Customer Service - 5.0/5.0 -
always the best
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
I’ve had better experiences at other locations. I only selected this location for this repair due to their Volvo repair certification
Repair Quality - 3.5/5.0
Customer Service - 3.0/5.0 -
Time to repair was much longer than expected and communication was repeatedly very poor.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Beautiful paint and body work done on my Porsche 981!