Crest Collision

4.8 (5,371reviews)
95%
420 Lexington Dr.,  Plano,  TX  75075

In operation 34 years.

You'll find top quality auto body repair in the Dallas metroplex at Crest Collision. Our Plano, Texas, body shop locations serve the greater North Dallas-area Cadillac, Infiniti and other car and truck drivers with expert collision repair and paint refinishing.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 6:00 pm
Tue 8:00 am - 6:00 pm
Wed 8:00 am - 6:00 pm
Thu 8:00 am - 6:00 pm
Fri 8:00 am - 6:00 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
I-Car
Infiniti
Nissan
Volvo

Reviews (5,371)

Customers say
Overall Customer Satisfaction
Customers consistently praise Crest Collision for outstanding service quality, proactive communication, and timely repairs. Many highlight the professionalism, friendliness, and dedication of the team, noting that vehicles were frequently completed ahead of schedule and returned in excellent, like-new condition. Customers appreciate regular status updates throughout the repair process, making stressful situations much easier to manage. Repair quality receives strong acclaim, with numerous customers remarking their vehicles looked brand new upon return. A few customers noted areas for improvement directly in their feedback, including occasional delays, parts availability challenges, incomplete repairs on isolated visits, and requests for more thorough pre-release vehicle inspections. Overall, the vast majority of customers express high satisfaction and willingness to return and recommend Crest Collision.
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"Customer service was bar none to any I have ever experienced at a automotive repair center.. Flawless!!"
"The work I had done was low quality and not finished correctly, not to mention my car wont start now after picking ..." Read more
"... do a great job with whatever is needed to be done. Very thorough with their work and that everything is completed before pickup." Read more
"I received regular text communications regarding status updates on the repair process."
"Amazing work, communication, and time. I had zero concerns from start to finish. Car is brand new."
"Somewhat, but it didnt seem to mean much. I got the feeling there must have been personnel issues."
"Initial communication was a pain point, but eventually it got smoothed out"

My Experience

My Experience

Thank you for the particular Chris assistance, we appreciated everything.

Likely to Recommend

Repair Quality

We are really satisfied, thank you.

Customer Service

Returned Clean

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Repair Quality

Customer Service

My Experience

Great body shop!

Likely to Recommend

Repair Quality

The crew at Crest Collision did a great job.

Customer Service

Very professional.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

They fixed my bumber and even my fort handles , but now my heads up display doesn’t work

Likely to Recommend

Repair Quality

Truck looks great

Customer Service

Jocelyn was great

Returned Clean

My Experience

You did a great job! Thankyou so much

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Not sure after this experience.

Repair Quality

The repair seems very good.

Customer Service

Mixed. The folks have been very nice, but the time it took to repair my car seemed excessive and the follow thru in taking care of my rental was not completed.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

My Experience

Great job! Loved working with your group!

Likely to Recommend

Repair Quality

Fast, efficient and beautiful work. Will use them again if more work is needed.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

Initial communication was a pain point, but eventually it got smoothed out

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

I had brought my car to Crest around 6 years ago after a lady had hit my drivers side rear quarterpanel . After a few years it bascially cracked/broke where the wirk was done. I brough my car back to crest a couple years ago to have it fixed. It was fixed and looks better. However, you can tell where they blended the paint above the rear passenger door. So i figured I would bring my car back to crest to have the front end replaced after i was hit in the front. My plan was to have the blend fixed at same time as front end. I mean you are already mixinbg the paint for the front end? I was very dissapointed to see that the blended smudge was still there. In fact, when i dropeed off car, i put blue painter tape on it. As far as the front end work goes, there is a scrath about 3-4 inches long that needs to be fixed.

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean