CS Collision Specialists of Pharr

Likely to Recommend - 5.0/5.0 -

None

Repair Quality - 5.0/5.0 -

None

Customer Service - 5.0/5.0 -

None

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very well done job looks great and fast service

Customer Service - 5.0/5.0 -

Very friendly and helpful

Returned Clean

My Experience - 0.0/5.0 -

You guys broke my headlamp and only replaced one .. so now my lights looks different… and you guys took way too long to finish…

Likely to Recommend - 0.5/5.0

Repair Quality - 1.0/5.0 -

Took too long broke my headlamp and only replaced one so my suv looks stupid with one new light and one old one …

Customer Service - 1.5/5.0 -

Would leave me on hold forever till I would just hang up

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

My car was promised on Friday & after some going back and forth it was delivered..

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 3.5/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Although the expected completion date was overdue about a month due to parts not being delivered. Valerie and Hector both were extremely helpful in communicating with me with updates. Both Valerie and Hector were extremely professional and kind throughout the process and I can easily tell they were trying their best with what was out of their control. The mechanic Marcos was also extremely helpful on informing me about what was done to my truck and explaining the process. Overall, great staff.

Likely to Recommend - 3.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

Overall the job was done very well. Can’t even tell there was any damage at all. I will say from a constructive point of view, there were times when i was told something was going to be done on a certain day and it wasn’t, or it took longer then initially explained to me. I do understand that sometimes that can happen, but I guess it’s t he nature if the industry. The people were very nice and helpful, again overall good experience.

Likely to Recommend - 0.5/5.0 -

I would never refer a family member or friend to this place. It would just make me look bad.

Repair Quality - 0.5/5.0 -

I took my car to this place because it was "highly recommended " 5 star. Well I should have done my own research. Its been 1 1/2 months now and my vehicle is still not working properly. Now its supposed to be something that is not part of the original problem according to them even though I've been having this problem since it got picked up. Now its something else that's not covered. I feel like this place just doesn't have knowledgeable employees and they are just guessing at what the problem is. I'm so disappointed. Oh rest assure I will be calling my insurance and have them reconsider doing business with this place and I will never give them a referral. My car would have been better off being declared a total loss because its still not working properly anyways. I should have taken it to the dealership like I had intended to since the beginning. What a disappointment!

Customer Service - 0.5/5.0 -

They would never be on the same page. Everytime I called i would get different answers. Maybe they feel that since we are females they can tell us whatever they want and we won't know anyways. We were always so polite and understanding. Maybe that was the problem and we got taken advantage of. I can't express how disappointed I am right now. This is why its so hard to trust people now a days. Word of mouth means nothing anymore.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Awesome people and professional my claim advisor Kimberly kept me informed of my car repairs and claim process I really recommend this shop I would definitely come back thank you carstar

Customer Service - 5.0/5.0 -

The csr was attentive and informative. Kim was always available and always on point I would definitely take any vehicle or recommend them.

Returned Clean

My Experience - 0.0/5.0 -

I received very little communication. I had to call or physically go to ask about my vehicle. The delivery date kept being delayed, which would have been fine if I was told the reason. I didn’t appreciate given the same excuse that it was being painted and calibrated. An “I apologize for the inconvenience. I understand how frustrating this must be for you. Here’s what is going on…” would have been great. Instead I kept being told it was in the paint booth or being washed and detailed. For so much washing and detailing, I should have received a clean car with shiny leather interior. Instead, it is muddy, dusty, and has oil stains on the visor and ceiling.

Likely to Recommend - 2.0/5.0

Repair Quality - 3.5/5.0 -

The rail on the roof was not placed properly. There is a small dent on the trunk door which was an item that was replaced. The side detection sensors and keyless entry don’t work. I received very little communication from CarStar in regards to my vehicle. I had to call them or physically go to get updates. I was told for almost two months that it was being painted and calibrated. Then the story changed to it was being washed. The day it was delivered to me, I called to check and was put on hold for 23 min. When the receptionist came back, she said I could pick up my car at 6. I showed up around 5. And was told it was being washed ( again). I finally receive my car and they tell me that I will need to take it to the McAllen location for calibration. The interior is filthy with oil stains on the roof and visor. Dirt and dust everywhere. The detailing brush (that obviously wasn’t used) is on the passenger seat. It is late on a Friday and I tell them I will take the car to be calibrated. I was instructed to call them first so they can make arrangements for me. I called today (Monday) and was told they would be expecting me at the McAllen store. I get there after work and the manager doesn’t know what I am talking about. He tells me to bring it in on Wednesday and it will take all day at a minimum. I have been without a vehicle for 6 months. Three of those months, it was at CarStar which was HIGHLY RECOMMENDED. I do not see why at this point. The McAllen manager refused to assist with a wash and detail. He sent me back to the Pharr location. All were pleasant and courteous but I feel not forthcoming in the situation with my vehicle. If the vehicle wasn’t ready, they should have apologized and said so.

Customer Service - 3.0/5.0 -

Read what I wrote in the previous question

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Thanks 🙏🏼 I didn’t have to wait a long time.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

GREAT JOB GUYS AND GALS LOOKS AS GOOD AS NEW

My Experience - 5.0/5.0 -

Great follow up on the repair process.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

All staff were very courteous and helpful

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean