DFW Collision
In operation 18 years.
We've been repairing vehicles since 2010 in the Grapevine area. Our collision center is known for its expertise, honesty, and stellar service. Here at DFW Collision Center, we have a team of certified professionals committed to delivering superior quality and service to all of our customers. We place customer needs and safety at the highest level. Combined with exceptional skill and auto repair knowledge we use the latest in advanced technology and techniques to insure that your vehicle comes back to you in pre accident condition. Work with most insurance companies. When it comes to comprehensive collision services, we are proud to be the preferred choice of drivers in the Grapevine area.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 0.0/5.0 -
Not happy about more than one thing!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The only reason my car wasn't ready when promised is because an additional part was needed and when it arrived, it was damaged so it had to be reordered.
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
I appreciate Chet and his team. I was greeted with a warm welcome at the front desk when I dropped the car office. Chet discussed in detail the repairs needed to be made & gave approximate time frame and he stayed within the time frame he quoted. I am very satisfied with the results, the car looks almost new.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am very satisfied with the work that Chet and his crew have done for my car. Chet discussed the expectation of how long he would need to repair my car upfront. He keep me posted through out the process. When he was out of town Marcus followed up with me. When the job was completed Marcus notified me and I was able to pick my car up as scheduled. I very pleased with the repairs. I would definitely recommend this company to family and friends. Thanks again for making this happen.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
If there was a zero I would put zero. I will not return and when asked I will say “whatever you do, do not use DFW collision”
Repair Quality - 2.5/5.0
Customer Service - 1.5/5.0
My Experience - 5.0/5.0 -
Y’all do a great job communicating the issue, providing options, and completing work quickly. I’ll be back for any future collision work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I haven’t even had my vehicle for two weeks yet & the bumper is popping off on the passenger side.
Customer Service - 0.5/5.0 -
The communication sucked. My car was at the body shop for 2 months for a bumper repair. I understand that the shop didn’t work with my insurance before but that doesn’t mean that it’s okay to not do a good job because of that. No one would take my calls, I didn’t get any updates until I had to call upset asking to pick my vehicle up regardless of if the repairs were finished. Throughout the process it was hard to get in touch with my advisor.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 1.5/5.0 -
It took 80 days to get car repaired. During that time little communication and no explanation. Do I need to say more.
Customer Service - 1.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
This is the second time I’ve used this shop and both times they were very professional, kept me informed and went out of their way to make sure I was satisfied
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Gre!t job totally satisfied.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
The quality of work was good but the remaining issues are kind of testing my patience
Repair Quality - 2.5/5.0 -
The paint came out great. However, the body protector decal was not replaced and it was paid for by insurance. Kevin said he'd get it straightened out but I haven't heard anything and I've sent 3 emails. My rear sonar no longer works since receiving the truck. I feel like the bumper was removed to paint and the connection is dirty or disconnected or something but I need this fixed. Again, the paint was fine and I'm not looking to leave a bad review for someone but I need some communication about resolution. Thanks
Customer Service - 2.5/5.0 -
Kevin was nice but I can't the remaining issues resolved or responses to my emails.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Yes they're also busy but with good reason. My only complaint is that the headlights weren't adjusted properly but thats easy to do for me. The overall fit and finish of the repair is wonderful
Customer Service - 5.0/5.0 -
Kevin is always amazing as usual
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Definitely
Repair Quality - 5.0/5.0 -
They did a excellent job...it was like it it was never damaged
Customer Service - 5.0/5.0 -
Beautiful job