DFW Collision

Likely to Recommend - 0.5/5.0

Repair Quality - 2.5/5.0 -

They had my car way too long

Customer Service - 1.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Awesome job

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

Having waited for a month for my drop off, the day came and I was not on the schedule for the drop off! Which created confusion with Enterprise rental for they didn’t have a car for me when I finally dropped off my car for repairs. DFW Collision sort of assumed that was just a “cost of doing business” having to lose a day of work to drop off, and being lost in the shuffle to have to come back a second day for the work to begin. No “kind” gesture was put forward. Repairs took 4 weeks instead of the “2 weeks tops” that was discussed on the drop off day. Over-all, Kevin and the staff were great to work with…

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Wonderful people all.

My Experience - 5.0/5.0 -

Everything looks great, keep up with the good work!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They did a excellent job on my car

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

My car looks brand new!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

We haven’t drove the car long, so time will tell, but so far everything looks great. If the O2 and catalytic converter give us no future issues, I will certainly consider this an excellent repair. Visually, everything is great. Mechanically an opinion takes more time.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

They did great! Loved the communication all the way through the process.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0 -

Visually, the car looks exactly like it did before, so I am happy with that. However, the left-turn signal light is not working, so there may have been an issue with reconnecting that light to the computer.

Customer Service - 4.5/5.0

Likely to Recommend - 3.5/5.0

Repair Quality - 3.5/5.0 -

Communication as to the status of repairs could have been better

Customer Service - 3.0/5.0 -

Communication as to the status of repairs could have been better

Returned Clean

My Experience - 5.0/5.0 -

Great job 👏

My Experience - 5.0/5.0 -

Great customer service. Chet is a jewel. He kept me in the loop all the way to the end. I’m very satisfied and would recommend your services to any of my peers.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job guys. Would recommend you guys to all my friends.

Customer Service - 5.0/5.0 -

Nice ladies at the counter

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They kept me updated as repairs were made and dealt with insurance from start to finish.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Marcus was extremely helpful with everything. He would periodically call me to provide me with updates on the status of my car.

Likely to Recommend - 5.0/5.0 -

I was referred and will refer friends or family should they need repairs.

Repair Quality - 5.0/5.0 -

I love the work Marcus and his team did, my car looks like nothing happened!

Customer Service - 5.0/5.0 -

Marcus communicated on a consistent basis, I felt comfortable not having to go out of my way to call him w questions. He would call me with updated on a weekly basis.

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

The way it was handled and lack of quality. I called from work, is it ready? Yes, okay I'll be there in 15 to 20 minutes. Then they had me pay $500 before pulling my car around. Then it was covered in dust and disappointed in service and appearance of roof, pointed out hail damage that wasn't done on hood and roof, Kevin told to come back Tuesday after my work for more damage repair, had an agreement with ins. If roof left damaged no deductible. I asked for my $500 Refund.

Customer Service - 0.5/5.0 -

The way it was handled and lack of quality. I called from work, is it ready? Yes, okay I'll be there in 15 to 20 minutes. Then they had me pay $500 before pulling my car around. Then it was covered in dust and disappointed in service and appearance of roof, pointed out hail damage that wasn't done on hood and roof, Kevin told to come back Tuesday after my work for more damage repair, had an agreement with ins. If roof left damaged no deductible. I asked for my $500 Refund.

My Experience - 5.0/5.0 -

Kevin was great! He kept me up to date on progress, and made sure everything was completed to our satisfaction. Great job!

My Experience - 5.0/5.0 -

Chet was our service advisor. He was great to work through the entire process. Thank you.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0