DFW Collision
In operation 18 years.
We've been repairing vehicles since 2010 in the Grapevine area. Our collision center is known for its expertise, honesty, and stellar service. Here at DFW Collision Center, we have a team of certified professionals committed to delivering superior quality and service to all of our customers. We place customer needs and safety at the highest level. Combined with exceptional skill and auto repair knowledge we use the latest in advanced technology and techniques to insure that your vehicle comes back to you in pre accident condition. Work with most insurance companies. When it comes to comprehensive collision services, we are proud to be the preferred choice of drivers in the Grapevine area.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Rachel at DFW Collision in Grapevine did an excellent job! I wouldn’t hesitate to contact them again if needed.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Bobby Roberts was truly great to work with. Excellent customer service and my car looks great. Thanks again!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It was great working with Bobby. Excellent customer service!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great service high quality work
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Had a great experience with dfw collision Rachel took care of everything from start to finish great job on my truck ! Will recommend to whoever needs work on vehicle
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Was a great experience with Rachel which guided me through the whole process my truck came out beyond my expectations truly recommend Dfw collision
Customer Service - 5.0/5.0 -
Very impressed with the detail work they did
Returned Clean
My Experience - 5.0/5.0 -
If out of the claim damage was done as complimentary would have been highly appreciated even only if pdr was done I am a such a valued customer who got the repair done at dfw collision third time Atleast $100 to $200 worth of wheel cap, as complimentary gift could have been put on the wheels as 1 wheel cap was already missing Try to please and attracts customers with such little perks It’s my suggestion
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My only issue was that communication at the very end of the repair was lacking
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Bobby and the rest of the team at DFW Collision Center were very professional and communicated throughout the repair process! Once the insurance approval was obtained, they had our car repaired in a timely manner! The repair looks great and you cannot tell it was in an accident! I highly recommend DFW Collision Center!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thank you for a job well done. My whip looks great. You get 3 thumbs up and a bag of chips.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They went above and beyond with their Customer and Tech Service. We will be back!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The repairs took WAY too long. You can blame Hyundai but I expect you to manage the process better and communicate better. I doubt I will return. And the 3% surcharge for credit cards is a total scam. I don’t even have a debit card and you won’t take cash or personal check. That’s a joke.
Likely to Recommend - 1.0/5.0
Customer Service - 3.5/5.0 -
People were a 10. Nice. But not as responsive on delays and felt no one really advocated to help us get car repaired. More and more delays. So that is a 4
Returned Clean
My Experience - 0.0/5.0 -
I am extremely disappointed with my experience. The quality was far below expectations The customer service was unhelpful and slow to respond, which made the situation even more frustrating. Overall, it felt like a waste of time and money. I would not recommend this to others, and I hope improvements are made in the future.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
No communication from your staff. No updates given during the process. No information about how long the process would take to complete my car. When I would call concerning my vehicle, was always told staff in meetings. To busy to take my calls. Today, I was told to meet your staff at Hertz at 4 pm. I was there at 345 pm to turn my rental car back to Hertz. I waited on your staff until 420 pm with no call or if she even remembered that we had appt. At 4 pm. Once your staff finally showed up, then she proceeded to let me know we would have to go back to your location, then to Toyota. Which this even took more of my time and I had another appt. At no time, your staff let me know it would take another 45 minutes to complete all necessary paperwork for me to get my car back. I was told that my car would be returned to me looking like a new car again. I still have damaged to my car. Also, my hubcap on the passenger front tire has been damaged. Your staff told me she would call about the hubcap damaged. To this time and date no call has come from your staff. Very disappointed with your service, staff and process.
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Got work done car looks great Got me a rental and Did all the work and Toyota paid for it