Diehl Collision of Pittsburgh
Diehl Collision Centers have the expertise and state-of-the-art capabilities to handle everything from minor damage to the most complex collision repairs. Our certified professionals receive advanced factory training and deliver precise workmanship to ensure your vehicle is safe, reliable, and restored to pre-accident condition. From start to finish, you’ll experience top-notch customer service you can trust, along with the confidence of knowing your vehicle is being repaired by some of Pennsylvania’s most qualified professionals. Best of all, we assist with insurance claims, offer free estimates, and provide a limited lifetime warranty on all repairs.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
They were great from start to finish. They walked me through the process, what was going to happen at every step, kept me informed and executed just like they said.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
There is no way that I would ever recommend your collision centers to anyone
Repair Quality - 0.5/5.0 -
Between the Diehl collision shops in Butler, Washington, and Pittsburgh, I waited roughly 4 months to find out that my truck would be totaled. I had terrible communication throughout the entire process with little transparency. My truck was constantly passed around without any work being completed. I would never recommend anyone to any Diehl body shop..
Customer Service - 0.5/5.0 -
I did not receive full transparency on the progress, which ended up being lack of, of my truck. I was never informed on either time when my truck was moved from Butler to Washington and then from Washington to Pittsburgh. I was basically given the runaround for almost 4 months.
Returned Clean
My Experience - 5.0/5.0 -
It took a little while, but I’m sure it was the parts. Very satisfied with the work they did.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car was at Diehl of Pittsburgh for a while no fault on their end. Greg and staff were very polite, helpful, and understanding throughout the entire process. I was updated with everything going on as well. Overall excellent customer service and repair work done to my car. I would definitely recommend their services. Thank you Diehl of Pittsburgh!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Communication needs improved
Likely to Recommend - 3.0/5.0 -
Already stated issues
Repair Quality - 2.5/5.0 -
Communication poor; issues with accommodations for appointment; requested information and authorization for additional work not provided
Customer Service - 2.5/5.0 -
Poor communication; issues with Greg getting in for an appointment in a timely manner; not advised of insurance supplemental work as requested nor authorized prior to
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were great to work with. Nice job. No inconveniences. And they sent me home with a very nicely cleaned car! Thank you all.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Delays in repair could have been communicated on a more timely basis.
Returned Clean
My Experience - 5.0/5.0 -
Greg was wonderful throughout the entire process - he took the time to explain the necessary repairs, insurance coverage and any out of pocket expenses, always confirming with me before taking any action. I never felt rushed, I was kept updated regularly on progress and the repairs were completed as agreed at the projected date and time. The whole team was very responsive, professional and courteous in all my interactions with them. I’m grateful for such a positive experience! Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional team, completed the repairs on time and was very communicative and transparent throughout the entire process. Highly recommend!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Car looks good as new
Customer Service - 4.5/5.0 -
Everyone I interacted with was great. One thing I’d change is that when I dropped off my car and they scheduled a rental car pickup, they did so at an enterprise location that was 20 minutes in the wrong direction from my house. Would have preferred a choice in enterprise locations since there’s one much closer to me that would have saved some time. Minor issue though.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
The repair was excellent, and my car looked like new afterward. My only criticism would be the time, as I was without my vehicle for around 3 weeks, but the quality of the job was superb. Would recommend this shop for any body work!
Customer Service - 5.0/5.0 -
Communicative and helpful
Returned Clean
Likely to Recommend - 4.5/5.0 -
Easy process and great front of shop staff.
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They move very quickly. They were very kind and professional.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Had no issues dropping off car. You guys kept me updated on repair timeline. Finished a day early. You guys handled all the paperwork with insurance company. Picked up car and it was sparkling clean. I’m a very satisfied customer.
My Experience - 5.0/5.0 -
Repairs look good, good communication and time frame
Likely to Recommend - 2.5/5.0 -
I’ll tell them my bed and gas neck weren’t aligned but body work was good
Repair Quality - 2.5/5.0 -
It was good until I got it back- went to get gas and the gas cap and neck weren’t aligned right with the bed of the truck. I couldn’t put gas in the truck. It was corrected the next morning fairly quickly, I get mistakes happen but I did not get acknowledgement a mistake was made nor an apology for the inconvenience. If I would’ve waited to stop for gas I would’ve ended up empty and needed towed which would’ve made for angrier feedback. So hopefully I don’t get hit again, should it happen coin flip if I’ll come back or try a different shop
Customer Service - 2.5/5.0 -
See previous post. Mistake corrected but no acknowledgment of the mistake or apology.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone was very friendly.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I was very pleased with the work done on my vehicle and the customer service was excellent.