Fairfax Collision Center CARSTAR
In operation 19 years.
2021 marks sixteen years of CARSTAR Fairfax Collision Center serving the Fairfax and Chantilly, Virginia areas after our initial expansion from Chantilly Auto Body. We provide numerous crucial automotive maintenance and body repair work services. Operating through our location and six sister facilities located throughout the area, Fairfax Collision Center is widely accessible to members of the local community needing our services. The employees at Fairfax Collision Center are dedicated to guaranteeing that each customer, prospective and actual, receives a top-notch level of service during the time his or her vehicle is in our possession, and to this end go to great lengths to maintain a reputation for excellent customer service and client loyalty. CARSTAR Fairfax Collision Center is a Manufacturer Certified Collision Care Facility for Fiat, Chrysler, Jeep, Dodge, RAM, Hyundai and KIA. Also an I-CAR Gold Class Shop.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
- Vietnamese
- Arabic
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | 8:00 am - 12:00 pm |
Service Quality
Likely to Recommend - 5.0/5.0 -
The quick response from management regarding my concerns during the time period my car was in the shop let me know this was a business that respected its customers and would go the extra mile to ensure they were happy.
Repair Quality - 5.0/5.0 -
Fairfax Collision Center produced a very fine repair for my damaged right rear bumper.
Customer Service - 4.5/5.0 -
Manager Johnny was terrific in responding to my questions and concerns. He came up aces!
My Experience - 0.0/5.0 -
Lady was rude who answer the phone They always saiy will call you back but never happens after 2 days then they call back I wasn’t happy at all worst customer service ever
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
We have been using Fairfax Collision for YEARS and have been impressed with all of our repairs. They literally have restored our cars to show room beauty in record time. They make the process for repairs simple and seamless. We know it will be a quality job. With crazy teens in the house, we have them on speed dial! We recommend friends and family! Fairfax Collision is our go to for all our body shop needs!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The quality of repair work on my car was great. And our rep/estimator, Jamie G. was absolutely fantastic. From start to finish he was courteous, professional, provided great communication and follow through. I will certainly reach out to Jamie and Carstar Fairfax collision for a future repair.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
waiting to see how the transmission issue plays out I need your help
Repair Quality - 0.5/5.0 -
The transmission died.3 days after I picked it up. It is at Pohanka acura who recommended you to me. 😩
Customer Service - 0.5/5.0
Returned Clean
My Experience - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Quick, professional and friendly.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Quick, professional and friendly
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I've already brought my car back for a minor, unrelated repair. Brian evaluated it immediately and I'm scheduled next week for the work.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
My contact service person was Brian Gaskins. He's great! He answered all my questions and explained everything I needed to know. Plus, he's a really nice guy. I would definitely work with him again.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good job
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
100% and I want to say we have used CARSTAR before for another family member but will definitely be referring!
Repair Quality - 5.0/5.0 -
Everyone was so great from the moment we walked in. Karen at the front desk supporting and Abe taking EXCEPTIONAL attention to detail.
Customer Service - 5.0/5.0 -
Recieved updates in real time, customer service needs at the shop were transparent, anytime I had a thought of "I wonder how the repair is going" I would get a text message from the team.