Fairfax Collision Center CARSTAR
In operation 19 years.
2021 marks sixteen years of CARSTAR Fairfax Collision Center serving the Fairfax and Chantilly, Virginia areas after our initial expansion from Chantilly Auto Body. We provide numerous crucial automotive maintenance and body repair work services. Operating through our location and six sister facilities located throughout the area, Fairfax Collision Center is widely accessible to members of the local community needing our services. The employees at Fairfax Collision Center are dedicated to guaranteeing that each customer, prospective and actual, receives a top-notch level of service during the time his or her vehicle is in our possession, and to this end go to great lengths to maintain a reputation for excellent customer service and client loyalty. CARSTAR Fairfax Collision Center is a Manufacturer Certified Collision Care Facility for Fiat, Chrysler, Jeep, Dodge, RAM, Hyundai and KIA. Also an I-CAR Gold Class Shop.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
- Vietnamese
- Arabic
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service and communication keeping me up to speed on the progress.
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Great work
Customer Service - 3.0/5.0 -
Initially, it was great. However, my car was delivered a week late and the communication was poor.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Yes they did a great job but they need to clean behind i will have to spend 300 for an interior clean up
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
As far as work it was well done but they messed up the interior all seats inside doors Dashboard just a mess I am to take it for an interior détail which will cost me $250
Customer Service - 4.5/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
although the communicaitons with the front office was great, the quality of the repairs was awful. The paint job looked like it was done outside, without any prep work. I had fender, and front bumper work done and the paint was full of orange peak, over spray and looked awful. I was not happy with the outcomes. Upon seeing it i complained and they said they would buff it out but buffing out fresh pain usually results in worse long term outcomes. How is this acceptable???
Customer Service - 1.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Only problem was not getting any notification that my car was ready on Monday until Wednesday. Otherwise fine.
My Experience - 0.0/5.0 -
Calls went unreturned I picked up my car it was extremely dirty despite being told it was in clean up for several days and I made it less than five miles before the low tire pressure rear light came on
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
They did a super, professional job on my RAV-4. She looks and drives great like before
Customer Service - 5.0/5.0 -
They were helpful. They told me not to wash my car until the paint completely dried. Other shops might have let me go w/o mentionning it.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service
Customer Service - 4.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Cool and thanks
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
People are professional and friendly. Body work and repairs are great.
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
it took too long to get my car fixed. I understand that part of that was a shortage of parts, but even so it took a long time for the muffler to be created or adapted or whatever they did
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great communication!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great customer service and friendly staff!
My Experience - 5.0/5.0 -
The team was awesome! Appreciate the young lady at the front desk and Brian for keeping me updated.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.0/5.0
Repair Quality - 0.5/5.0 -
They took a long time for something so simple, and the updates they gave me were always wrong. There was no telling when I’d get my car back.