Fairfax Collision Center CARSTAR
In operation 19 years.
2021 marks sixteen years of CARSTAR Fairfax Collision Center serving the Fairfax and Chantilly, Virginia areas after our initial expansion from Chantilly Auto Body. We provide numerous crucial automotive maintenance and body repair work services. Operating through our location and six sister facilities located throughout the area, Fairfax Collision Center is widely accessible to members of the local community needing our services. The employees at Fairfax Collision Center are dedicated to guaranteeing that each customer, prospective and actual, receives a top-notch level of service during the time his or her vehicle is in our possession, and to this end go to great lengths to maintain a reputation for excellent customer service and client loyalty. CARSTAR Fairfax Collision Center is a Manufacturer Certified Collision Care Facility for Fiat, Chrysler, Jeep, Dodge, RAM, Hyundai and KIA. Also an I-CAR Gold Class Shop.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
- Vietnamese
- Arabic
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I'll tell everyone I can about how great EVERYTHING was. I'm so impressed. Loved working with the staff.
Repair Quality - 5.0/5.0 -
Beautifully done work
Customer Service - 5.0/5.0 -
Amazingly good. Some of the best customer service from any place with whom I have conducted busy. Everyone with whom we interacted was simply great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 4.5/5.0 -
The car runs fine, and looks good. The paint job has a little "sandy" feel in places, and one of the edges isn't quite perfect.
Customer Service - 3.5/5.0 -
It started out very well, but really fell apart -- in terms of communication -- at the end.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great job and finished in a timely manner.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The customer service was excellent. I was originally told that my vehicle would be ready on Monday, but since I was going out of town over the weekend, I asked if they could try and get it completed by Friday. Not only was it completed by Friday, but I was informed of every step in the process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
Seems to be good workmanship.
Customer Service - 4.5/5.0 -
I received frequent email updates on the progress. The only disconnect was when the car was finally ready. I had to call to see if it was finished late in the day
My Experience - 5.0/5.0 -
I received exvellent care and regular updates. Terrific!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Beautifully done, and ahead of schedule.
Customer Service - 5.0/5.0 -
Friendly, professional. I received status updates daily (much appreciated)
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
I had to point out some imperfections and leave my vehicle a second time to be fixed and repainted.
Customer Service - 4.5/5.0 -
There was some confusion because I had claims from two difference insurance companies.