Fairfax Collision Center CARSTAR
In operation 19 years.
2021 marks sixteen years of CARSTAR Fairfax Collision Center serving the Fairfax and Chantilly, Virginia areas after our initial expansion from Chantilly Auto Body. We provide numerous crucial automotive maintenance and body repair work services. Operating through our location and six sister facilities located throughout the area, Fairfax Collision Center is widely accessible to members of the local community needing our services. The employees at Fairfax Collision Center are dedicated to guaranteeing that each customer, prospective and actual, receives a top-notch level of service during the time his or her vehicle is in our possession, and to this end go to great lengths to maintain a reputation for excellent customer service and client loyalty. CARSTAR Fairfax Collision Center is a Manufacturer Certified Collision Care Facility for Fiat, Chrysler, Jeep, Dodge, RAM, Hyundai and KIA. Also an I-CAR Gold Class Shop.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
- Vietnamese
- Arabic
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
Have no complaints with the amount of updates received, and the communication between all parties. (insurance, rental car, etc.) Everyone was knowledgeable and made sure that I understood everything. Great experience. Thanks!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
People were great, informative, and trustworthy.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0 -
Due to the quality of work, Fairfax Collision is who I request via my insurance company whenever I need repairs.
Repair Quality - 5.0/5.0 -
Vehicle came back looking brand new!
Customer Service - 5.0/5.0 -
I was kept abreast on the vehicle's repair status.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
excellent experience from beginning to end
Repair Quality - 5.0/5.0 -
Some obvious issues at the end, could have been fixed ahead of time. All were fixed upon me pointing them out.
Customer Service - 5.0/5.0 -
Everyone was superb, front desk admin was excellent and her customer service skills were the main reason I chose this shop, don't lose her.
My Experience - 5.0/5.0 -
Thank you so very much for all of your help and kindness!!!!! Especially for how you were able to expedite our repairs before our oldest child's upcoming medical trip, I'm so very appreciative. THANK YOU!!!!!! Sincerely, Karen Cronin
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
My status/display console lights/information panel in the middle of the truck were not lit upon picking up truck. So can't use radio, see navigation, displays, and reverse lights....so was asked to come back tomorrow. So hopefully just a missing fuse or a wire or two that wasn't hooked up. Jim
Likely to Recommend - 5.0/5.0 -
I've already done that.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Individuals would volunteer to see if I needed help when I was waiting.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
no repairs done was a total loss