Fairfax Collision Center CARSTAR
In operation 19 years.
2021 marks sixteen years of CARSTAR Fairfax Collision Center serving the Fairfax and Chantilly, Virginia areas after our initial expansion from Chantilly Auto Body. We provide numerous crucial automotive maintenance and body repair work services. Operating through our location and six sister facilities located throughout the area, Fairfax Collision Center is widely accessible to members of the local community needing our services. The employees at Fairfax Collision Center are dedicated to guaranteeing that each customer, prospective and actual, receives a top-notch level of service during the time his or her vehicle is in our possession, and to this end go to great lengths to maintain a reputation for excellent customer service and client loyalty. CARSTAR Fairfax Collision Center is a Manufacturer Certified Collision Care Facility for Fiat, Chrysler, Jeep, Dodge, RAM, Hyundai and KIA. Also an I-CAR Gold Class Shop.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
- Vietnamese
- Arabic
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Wish there had been more updates for the level of repairs
My Experience - 5.0/5.0 -
Fantastic job!
Likely to Recommend - 5.0/5.0 -
I would use this shop every time.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent about keeping me updates. Friendly hard working secretary.
My Experience - 0.0/5.0 -
The repair appears to be very well done. However, I was assured that the repair could be completed in 3 days and the holiday would not be a problem. Even when I noted that the holiday might be an issue I was told to expect the repair to be completed in 3 days. Needless to say that because of the holiday, I needed my rental car for 8 days at significant personal expense.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I've had my vehicles repaired from Fairfax Collision throughout the years. They will continue having my business, because they do outstanding workmanship and stand behind their repairs. Thanks W Earl Stone
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 2.0/5.0 -
I received daily phone calls with continued updates regarding the progress of my car. I received a call informing me the car was ready, but unfortunately had to wait more than 15 minutes for them to complete "two simple lines" on the paper and my car was not ready, needing to go to the dealership for more maintenance. At which point, the shop was uncommunicative and I had to contact the shop regarding the condition of my car. The people with whom I spoke seems disinterested and unconcerned in helping me, often seeming inconvenienced by my phone calls.
My Experience - 5.0/5.0 -
Car looks great!! Have a good holiday
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
By all appearances it looks great!
Customer Service - 5.0/5.0 -
Exceptional! They were in constant communication, no surprises, recieved daily updates.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Josue provided excellent customer service throughout.
Likely to Recommend - 5.0/5.0 -
Very satisfied with the experience.
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Some slight confusion regarding payment.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very responsive communication system
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
First, Miss Lorena was extremely helpful and professional. She not only assisted me in the claims damage, but she quickly generated an estimate for a personal COD damage I did to my vehicle. Second, Miss Lorena and Miss Amanda sent continuous updates to me. I never had to call requesting information on my vehicle. They were very proactive. They ensured I received the updates by making telephonic, text message, and email contact with me. Finally, I am very impressed with the entire operation: from the welcome, to the work completed, to the professionalism, to the updates, to the assistance with the rental vehicle return. I am impressed with the company and will recommend it to my associates and friends. Thanks for everything.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
wonderful service
Customer Service - 5.0/5.0 -
after getting stuck in traffic on my way to pick up my car office stayed open to allow me to pick up my car without incurring another day of fees for my rental car