Fairfax Collision Center CARSTAR
In operation 19 years.
2021 marks sixteen years of CARSTAR Fairfax Collision Center serving the Fairfax and Chantilly, Virginia areas after our initial expansion from Chantilly Auto Body. We provide numerous crucial automotive maintenance and body repair work services. Operating through our location and six sister facilities located throughout the area, Fairfax Collision Center is widely accessible to members of the local community needing our services. The employees at Fairfax Collision Center are dedicated to guaranteeing that each customer, prospective and actual, receives a top-notch level of service during the time his or her vehicle is in our possession, and to this end go to great lengths to maintain a reputation for excellent customer service and client loyalty. CARSTAR Fairfax Collision Center is a Manufacturer Certified Collision Care Facility for Fiat, Chrysler, Jeep, Dodge, RAM, Hyundai and KIA. Also an I-CAR Gold Class Shop.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
- Vietnamese
- Arabic
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
Brian Gaskins was fabulous to work with and maintained great communication. Very pleased!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
Brian was awesome. The challenge was when I replied to Text nine times out of 10 no one would respond along the way.
Returned Clean
My Experience - 5.0/5.0 -
The personal at Fairfax collision are friendly, curtious, and professional. The work done on my truck was completed with skill and efficiently. Can not say enough good things about my experiences with them.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looks fantastic. I was so surprised that they cleaned my car inside and out. The folks helping me were so polite and thorough. Thank you!!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good
Customer Service - 5.0/5.0 -
Best
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service throughout.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I had a great experience with CARSTAR Collision Center. They repaired my bumper and painted my hood, and I am very satisfied with the quality of the work and the entire process. From drop-off to communication throughout the repair, arranging the rental vehicle, and picking up my car, everything was handled professionally and smoothly. The crew was 100% professional, courteous, and easy to work with. A special shout-out to Carla and Brian for their excellent customer service and support. I highly recommend CARSTAR Collision Center.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Very good work, good communication. A bit slow just lucky that I have alternative transport. Otherwise would cost a fortune for rental car.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Car looks brand new. Took longer than expected. Once I was told a part was damaged when they received it, I understood they had to wait in a new part.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Because 11 wasn't available
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0 -
I would have given 10 but that 1 point was for stealing my expensive perfume bottle
Repair Quality - 5.0/5.0 -
Everything went well, but my perfume bottle was stolen during repair! I cant complain because its my responsibility to take out all valuables from the car which i missed in rush!
Customer Service - 5.0/5.0 -
Everything went well, but my perfume bottle was stolen during repair! I cant complain because its my responsibility to take out all valuables from the car which i missed in rush!
Returned Clean
My Experience - 5.0/5.0 -
Highly satisfied for 3 reasons 1. Work done is top notch. Parts replaced and paint fit perfectly. 2. Abe Harper is knowledgeable, gave us honest assessment and kept us informed through the repair process. We really appreciate it 3. We found the staff professional, friendly and helpful. Thank you
Likely to Recommend - 5.0/5.0 -
Picked because Allstate recommended. However, great experience. Beat expectations for collision repair.
Repair Quality - 5.0/5.0 -
Kept me up to date on a daily basis. beat compleation date. Abe was great consultant