Fairfax Collision Center CARSTAR
In operation 19 years.
2021 marks sixteen years of CARSTAR Fairfax Collision Center serving the Fairfax and Chantilly, Virginia areas after our initial expansion from Chantilly Auto Body. We provide numerous crucial automotive maintenance and body repair work services. Operating through our location and six sister facilities located throughout the area, Fairfax Collision Center is widely accessible to members of the local community needing our services. The employees at Fairfax Collision Center are dedicated to guaranteeing that each customer, prospective and actual, receives a top-notch level of service during the time his or her vehicle is in our possession, and to this end go to great lengths to maintain a reputation for excellent customer service and client loyalty. CARSTAR Fairfax Collision Center is a Manufacturer Certified Collision Care Facility for Fiat, Chrysler, Jeep, Dodge, RAM, Hyundai and KIA. Also an I-CAR Gold Class Shop.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
- Vietnamese
- Arabic
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Staff were friendly, responsive, well-informed, and handled the process smoothly.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Process was seamless, staff were friendly, knowledgeable, and helpful. We are very satisfied with the repair work.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Brien is very professional very nice
Customer Service - 4.5/5.0 -
Everyone seems very nice
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thank you for another great job. The car looks super and our experience with your team was first rate. Thanks very much!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I liked the service. The staffs are professional and caring. I loved the service they provided.
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0 -
But the seemed expensive
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Communication was much better thank I have ever previously seen
Returned Clean
Likely to Recommend - 0.5/5.0 -
I wouldn’t come back nor recommend
Repair Quality - 0.5/5.0 -
Shortly after getting my car back the tire pressure indicator light turned on due to TPWS malfunction. I took my car to the dealership to get fixed and the sensor was broken and poorly glued back together, requiring it to be completely replaced. My TPWS was working normally before I dropped my car off at CARSTAR. I don’t know how the sensor was broken, but when receiving my car back after repairs, I would expect it to fixed (not requiring further repairs)
Customer Service - 0.5/5.0 -
Shortly after getting my car back the tire pressure indicator light turned on due to TPWS malfunction. I took my car to the dealership to get fixed and the sensor was broken and poorly glued back together, requiring it to be completely replaced. My TPWS was working normally before I dropped my car off at CARSTAR. I don’t know how the sensor was broken, but when receiving my car back after repairs, I would expect it to fixed (not requiring further repairs)
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Love all the service
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0 -
My car was fixed .
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I was kept up to date on the progress being made on my car and it was ready when originally promised.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was kept up to date on the progress that was being made on my car. My car was ready when initially promised. Very pleased with how my car looked on the outside and inside when I picked it up.
Customer Service - 5.0/5.0 -
Staff was very friendly.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I had them install a dash cam, repairing the headliner that I messed up while trying to do it myself. they did a great job reseating the headliner and hiding the dashcam cables.
Customer Service - 5.0/5.0 -
I received an estimate, and a start date, and they did the work for the quoted price.
Returned Clean
My Experience - 5.0/5.0 -
Brian G was great. Professional, fast with the repair of the car, good updates and communication. Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Amazing service
Customer Service - 5.0/5.0 -
Amazing !!!