Faulkner Body Works
In operation 41 years.
Here at Faulkner, our goal is your satisfaction. With 10 body shop locations located throughout central PA and South Eastern Pennsylvania, we want to show you what we mean. Come in at anyone of our convenient locations, and our collision centers will offer you the support you need
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Great work very friendly finished faster than I expected 10 out of 10
My Experience - 5.0/5.0 -
Great job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Faulkner Collison Center did a great job repairing my car after I was rear ended. They completed the repairs earlier than expected and my car looks as good as new. Getting my car back on my birthday was icing on the cake! I recommend Faulkner Collison Center if your car has been damaged in an accident.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very happy with the outcome. 10/10
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Repair done promptly and professionally. Looks like new.
Likely to Recommend - 0.5/5.0 -
Nk communication, sloppy, car parts left in car
Repair Quality - 0.5/5.0 -
No updates, wrecked car parts left in trunk
Customer Service - 0.5/5.0 -
No updates for 2 weeks
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0 -
Although the communication wasn't as desired, Faulkner Bodyworks is still and will be my first recommendation for anyone in need of collision repair
Repair Quality - 4.0/5.0 -
I am satisfied with the quality of repair
Customer Service - 2.5/5.0 -
Good, communication about small updates and my estimator being changed out mid repair would have it a little more convenient
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
From start to finish the experience was wonderful. Each staff member that I came into contact with was friendly and the customer service was top tier. I was kept in communication every step of the way which gave me a peace of mind ,that’s always a plus.. 5STARS
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Repair time was way too long and there was no communication. I would like to add just in case they may try to say they were waiting on parts however, if they were, it was not communicated to me, so therefore I don’t think that was the reason why repairs took so long. At one point after a month I called in to get an update and I was told by the receptionist that I needed to fill out some authorization form and they could not even start repairs until then. That in itself was an entire month wasted with no communication from the shop.
Repair Quality - 1.0/5.0 -
I feel they had my vehicle way longer than a reasonable time to repair and or replace what needed to be completed(rear door and repair a small section of the cab right next to rear door that was damaged). This also caused money out of my pocket for a rental, which was 3 weeks past the allotted 30 days given by the insurance. For communication or lack of I would give them an 3 also, Because there were no updates given about my vehicle and I did not know about paperwork needed to be completed until I actually called the office To get an update on my vehicle. The day before I picked up my vehicle, I specifically mentioned tint need to be replaced on the replaced rear door window to match the other rear door and when I pick my vehicle up, the tinted window had not been replaced. So now I have to take more time to go get an estimate (suggested by the same rep adjuster and call insurance co about another sub claim) and do all this other leg work just for the tinted window I specifically mentioned. however, I explained the rep should call the insurance company as he called for all the other supplemental claims that were made on the vehicle. He stated he would and he would give me a call, but he never did. Thanks, Kevin who was My claims adjuster representative for Faulkner
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Easy to work with do excellent work
Customer Service - 5.0/5.0 -
You can get someone on the phone! So rare today. When there is an issue they fix it
Likely to Recommend - 5.0/5.0 -
I highly recommend. Everything went as planned. Everyone was so helpful and they explained the whole process from start to finish.
Repair Quality - 5.0/5.0 -
Every one was so helpful and the service was excellent
Customer Service - 5.0/5.0 -
Very pleased how everything was explained and handled. The receptionist was very pleasant and helpful
My Experience - 5.0/5.0 -
Really friendly and helpful team, good communication, repair was done quickly.
My Experience - 5.0/5.0 -
I was very satisfied with the repairs to my RAV4 it looks great.