First Aid Collision Arden

4.8 (2,355reviews)
94%
369 Rockwood Rd,  Arden,  NC  28704
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Shop AssistantSparkles

In operation 17 years.

Locally owned and operated Collision facility proudly servicing all makes and models in the Asheville Hendersonville area for the past 12 years. I-car gold certified, Honda/Acura certified.

Services
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 1:00 pm
Sat Closed
* Holiday hours may differ.
Acura
Honda
I-Car

Reviews (2,355)

Likely to Recommend

Repair Quality

Customer Service

My Experience

Likely to Recommend

I have already told many about the wonderful work performed, and the very wonderful people there.

Repair Quality

I have been so impressed with everything to do with the service I received.

Customer Service

Just excellent

My Experience

This is the second time I have used their services. Everyone is professional, polite, and knowledgeable. I would highly recommend them.

Likely to Recommend

Repair Quality

The staff were extremely professional and courteous. This is the second time I have used their services and would definitely recommend them.

Customer Service

The staff were extremely professional and courteous. I would definitely recommend them.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

After the accident I immediately looked for someone local that would make my Toyota look brand new. The reviews for First Aid Collision were phenomenal and I took my ride straight to them. Their communication through the process was professional and consistent. My 4Runner looks just like it did the day I drove it home. They worked closely and quickly with my insurance and had me back on the road in no time!

Customer Service

Communication was perfect.

Returned Clean

Likely to Recommend

Repair Quality

Quality of work was very good. Took quite a bit longer than quoted. Would definitely use them again.

Customer Service

Very nice to deal with

Returned Clean

My Experience

Great communication and great customer service. They did a great job on my Toyota thank you for the time and effort you put in.

Likely to Recommend

Yall will be the first on my list any day !!

Repair Quality

Excellent work on my car !! No issues no complaints!! Thanks to you guys my car is back looking better than ever ! Thank you to the whole team !! Five stars to you guys !

Customer Service

Five stars !!!

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Very good work, car looks well taken care of

Repair Quality

Can’t even tell where it was damaged

Customer Service

Very sweet and friendly staff, didn’t feel pressured into getting anything else fixed

My Experience

They did a fantastic job on the repairs and got the car in and out relatively quickly

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Flawless work as usual by the techs. The entire team deserves recognition for their excellent communication throughout--scheduling, estimate, more scheduling, ordering...all of this was painless because you take care in what you do. I hope First Aid is a good place to work! Ownership: the crew are treating the customers the way you would wish, I'm sure! You're finding the right people and putting them in positions where they can succeed. Well done! Please take good care of them so that you can keep them.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Looks like nothing ever happened ♡

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Too many problems to recommend

Repair Quality

A lot of delays and added expenses from parts

Customer Service

Could be better informing about delays

Returned Clean

My Experience

Please tell your team that I appreciate the wonderful job you all did in repairing my car. It looks amazing!!

Likely to Recommend

I can’t begin to describe how wonderful this repair was. I am singing First Aide Collision praises to everyone.

Repair Quality

I am extremely pleased with the beautiful repair of my Nissan Rogue!

Customer Service

Excellent customer service. I received updates as my car with through the repair process. Every single person that I came into contact was professional, courteous, and extremely helpful.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

They did a great job on my car, kept me posted during the repair process, kept my car one day less than expected, wonderful customer service. Wonderful experience overall. Would use them again and highly recommend them.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Great work, service, and communication.

Customer Service

My Experience

Likely to Recommend

I've recommended First Aid Collision to so many people it may have increased their business creating a longer wait time for an appointment.

Repair Quality

Affected area looks like new.

Customer Service

Everyone was professional, responsive and helpful.

Returned Clean

Likely to Recommend

Repair Quality

Amanda was great giving us updates on repair status. The car looks good!

Customer Service

Amanda kept us informed on all stages of the repairs.

Returned Clean