Fix Auto Berkeley
In operation 11 years.
Fix Auto Berkeley is a full-service body shop conveniently located in Berkeley, California servicing Emeryville and Oakland. Less than 1 mile from highway 80, we are easily accessible with rental car agencies nearby. We are a fully equipped facility with the latest technology equipment to properly repair your modern vehicle. Our technicians and staff are I-CAR trained and certified plus offer a lifetime limited warranty on all workmanship. Count on us, whether your vehicle is involved in a minor fender bender or a major collision, our friendly and knowledgeable team will get you back on the road.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
- Chinese
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 1:00 pm |
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Fix Auto is everything you want a body shop to be: friendly, prompt and professional, A1 service.
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 5.0/5.0 -
Repair work looks great.
Customer Service - 0.5/5.0 -
First, they had someone do an estimate and book our appointment who never put any of that information into the system. When I showed up for the appointment this person booked, the people working were pretty rude to me about being there with "no appointment", even though they were already aware this woman had booked a bunch of other appointments and not put them in the system. Maybe giving your customers the benefit of the doubt would have been prudent in that situation? Once the folks at Fix realized what had happened, they were much nicer and more accommodating (which makes sense since it was their error). I rebooked an appointment (two weeks from my original appointment date) and the person working said bring it the same time, two weeks from today. That would have been an 11:00am appointment. On the morning of my appointment, at 9am, I received a text from Fix stating that my drop off time was 9am - not the same time I had talked about with the person who originally booked me. I have two kids and a job, and couldn't get there before 11am. I did call to say it would be late. When we brought the vehicle in, the front office staff were again rude, this time saying (about my husband) "That guy is 2 hours late for his appointment, he can wait." when trying to figure out who to service. Again, the error was on Fix's side, but the front office people were rude to us about it. Again, after my husband explained the error was Fix's, everyone was very apologetic and accommodating. The rest of the experience was fine - the text updates were a nice way to keep track of things. When we came to pick up the vehicle at the stated time, it wasn't ready and we had to wait 30 minutes for them to bring it out. It really just seems like things are a bit of a disorganized mess over there, and on top of it, people working in the front office are rude to you when both times the things they were being rude about were their own faults.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Hi Thank you for repair etc, the work was great and the car/hood i am happy with. I hate to say a negative, but I did not know you guys would also clean the inside of the car. I did not like the chemicals, and the like plastic treatment to make things look like blacker. If i was told about this, i would of asked for your team to not clean the inside of the car at all. But staff and everyone was super nice and everything else about communication was great.!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Eugene and Jimmy both helped me a lot, every step of the way. Them and the entire staff were helpful, professional, and fair. While I got estimates from multiple shops, I wanted to go with someone independent and also who listened to my individual situation and treated me like a person not just a number, and Fix did that. The car looked absolutely pristine when I picked it up. I would return for other work or recommend it to anyone.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were great had my car back in timely fashion
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very patient with my insurance company. Great personal service. Shout out to Yinme Alas
Customer Service - 5.0/5.0 -
Excellent communication and follow up.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Thank you for your speediness and for the wash/vacuum