Fix Auto Campbell

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The services was great and ahead of schedule.

Customer Service - 5.0/5.0 -

The shop personal make me feel comfortable

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

I will highly recommend this body shop to a colleague or friends.

Repair Quality - 5.0/5.0 -

I took in my Mitsubishi for a front bumper collision and everything looks so brand new! The car looks like a brand new vehicle, consider myself impressed.

Customer Service - 5.0/5.0 -

Everything went as smoothly as possible, I was kept in the know with the app tracker.

Likely to Recommend - 5.0/5.0 -

Just recommended a friend who had her car damaged by a hit one driver. Hoping she has the same experience I did.

Repair Quality - 5.0/5.0 -

Fix Auto once again did an excellent job, friendly front desk help, good service, timely Repair, will happily bring my car here again.

Customer Service - 5.0/5.0 -

Front desk help was friendly, professional, and very organized.

Likely to Recommend - 5.0/5.0 -

Definitely would recommend fix auto to a friend or family member

Repair Quality - 5.0/5.0 -

Excellent job on my body work. Great communication throughout the process and great customer service when dropping off and picking up my car.

Customer Service - 5.0/5.0 -

Really great customer service. I felt very welcome and it was very enjoyable and efficient

Returned Clean

Likely to Recommend - 4.0/5.0 -

I recommend this auto body repair shop.

Repair Quality - 5.0/5.0 -

Prompt and high quality repairs.

Customer Service - 4.5/5.0 -

When I asked to pull in my job due to personal circumstances, they did.

My Experience - 5.0/5.0 -

You also have my car one of the nicest washes it's had in a long time. Protectant on the tires too! Thank you.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I was especially impressed with the friendly, Businesslike attitude of Mr Bigglesworth.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Fast, professional, and courteous staff.

Likely to Recommend - 0.5/5.0 -

Just saddened that the beginning was good but the post repair was disappointing. Im still without a vehicle as the battery issue has not been resolved

Repair Quality - 0.5/5.0 -

The repair of the bumper was great but there were issues with my vehicle’s car battery on the 4th day after the repair was done. I take my vehicle for routine maintenance to the dealership every couple months and each check has had passing results (no issues with the vehicle). I had a recent one done around September and no issues were reported during that time. Im really concerned of the lack of care post repair and it saddens me as the initial experience was amazing with updates, follow up. I dont know what to do and its frustrating as everything is new to me. This car crash, navigating through the entire ordeal, smoking car battery, who to call. I have been avoiding filling this survey up because I really don't want to take out my frustrations on the team but the silence says a lot. -----see email------ -------- Original message -------- From: kc lanuza Date: 10/22/25 12:27 PM (GMT-08:00) To: [email protected] Subject: 2016 Toyota Corolla Hi Juanita, I hope you're doing well. I wanted to follow up on the email I sent earlier regarding the issue with my vehicle’s battery. I initially called on Monday, October 20th, and was advised to send photos and videos to the provided email address, which I did. However, I didn’t receive a response, and when I called again yesterday (Tuesday, 10/21), I was informed that no email had been received. I was asked to resend the email, which I’ve now done, and it was confirmed over the phone that it was received this time. During my initial call, I also asked whether things in the vehicle get unplugged to prevent battery drain and was told that they do. I was instructed to share any evidence I had, which I’ve now provided. I want to emphasize that I’m not trying to cause any trouble — I’m simply looking for guidance and hoping for a resolution. I was genuinely happy to have my vehicle back last Thursday and only drove it for four days (Thursday through Sunday). Unfortunately, the battery issue occurred on Sunday night. I truly don’t know what to do at this point and hope you can understand where I’m coming from. This is in no way any means to defraud the establishment — I have absolutely no intention of that. I genuinely want to find a solution and move forward. My vehicle was also inspected and serviced by the Fremont Toyota dealership on September 5th for routine maintenance and everything was reported to be in good condition at the time. It has been more than a month since then. This battery issue did not exist before the recent service. I’m currently unable to drive the vehicle and am concerned for our safety, as I fear the battery could pose a fire risk. This situation has left both my wife and me without reliable transportation to get to work. I’d appreciate any support or next steps you can offer. Thank you for your time, and I look forward to hearing from you soon. Nathaniel L.  Toyota Corolla 2016

Customer Service - 2.5/5.0

My Experience - 5.0/5.0 -

I appreciated the clear communication and regular updates I received about the progress of the repair. I'm also very satisfied that after the work was completed, the team remained engaged to ensure any remaining adjustments were addressed.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

The Fix-Auto team was knowledgeable, professional and respectful! I appreciated all their great help and support! Thank you for doing such a great job! Kindly, Sharon Kenzler

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Awesome experience!

Customer Service - 5.0/5.0 -

Awesome experience!

Returned Clean

My Experience - 5.0/5.0 -

Excellent job coordinating with all state and me to get the car to the shop. Also the mechanics must really appreciate the help from folks at the business desks who handle the paper work so mechanics can focuss on repairs. This shop is is quite figuratively a well oiled machine.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

fast service, good communication, and I didn't have to be with my car when it was towed to the shop. They had options for signing paperwork online so I didnt have to make a trip to the shop to do that.

Customer Service - 5.0/5.0 -

they called me back to keep the process moving forward.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

The BEST!!

Repair Quality - 5.0/5.0 -

The experience at FixAuto was wonderful from the first moment to the day we picked up our vehicle. Thank you for taking such good care of our car and for being such kind and compassionate human beings, which is rare by today's standards. Thank you so much!!

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean